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→Part 2: Communication Skills
Jennierose (talk | contribs) |
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= Part 2: Communication Skills = | = Part 2: Communication Skills = | ||
== | == Giving and receiving feedback == | ||
20 minutes | 20 minutes | ||
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Active listening is a useful skill for all sorts of situations – whether you're taking part in meetings and workshops or dealing with conflict. By actively listening we can come to understand how the speaker feels about a subject or situation – we hear through their words and tune into their underlying emotions, concerns and tensions. | Active listening is a useful skill for all sorts of situations – whether you're taking part in meetings and workshops or dealing with conflict. By actively listening we can come to understand how the speaker feels about a subject or situation – we hear through their words and tune into their underlying emotions, concerns and tensions. | ||
Though active listening is outside the immediate scope of this workshop, please find more information and an activity regarding active listening [[/Contribute/Facilitation_Training/Active_Listening|here]] | |||
There are three levels of active listening. | There are three levels of active listening. | ||