Support/Article Tracking
< Support
Schedule
What we are working on
- Until 8/30 - Finalizing changes for Firefox 7
- After 8/30 - Drafting changes for Firefox 8
- Ongoing - Track changes in Firefox 9
- Ongoing - Updating old articles
Updates for Firefox 9
Firefox
Currently in NIGHTLY channel
Moves to BETA week of September 27, 2011
Moves to BETA week of September 27, 2011
| 999 | [URL ARTICLE] | Needs Update | Notes |
Updates for Firefox 8
Firefox
Currently in AURORA channel
Moves to BETA week of September 27, 2011
Moves to BETA week of September 27, 2011
| Rank | Article or Feature | Status | Notes |
| Confirm Add-ons on upgrade | Feature Page | ||
| Ensure user accepts add-ons installed by third-party apps | Feature Page | ||
| Expose add-on performance information in Firefox | Feature Page | ||
| 201 | Using the Troubleshooting Information page | Needs Update | Bug 526802 - Add about:crashes to the Troubleshooting Information page |
| Tablet UI | Mobile Feature Page | ||
| 999 | [URL ARTICLE] | Needs Update | Notes |
Updates for Firefox 7
Firefox
Currently in BETA channel
Moves to RELEASE week of September 27, 2011
Moves to RELEASE week of September 27, 2011
| Rank | Article or Feature | Status | Notes |
| 019 | Options window - Advanced panel | Ready for L10n | Telemetry |
| How do I change my language on mobile? | Ready for L10n | Mobile language choice on first run | |
| How do I copy and paste text on mobile? | Ready for L10n | Copy and paste on Android | |
| 114 | Getting started with Firefox for mobile | Ready for L10n | Copy and paste on Android |
| 999 | [URL ARTICLE] | Needs Update | Notes |
All Articles
| Rank | Article | Status | Notes |
| 135 | Accessibility | Updated | |
| 028 | Add-ons are disabled after updating Firefox | Updated | |
| 062 | Back and forward or other toolbar items are missing | Ready for L10n | |
| 025 | Backing up and restoring bookmarks | Needs Update | backing up to removable media, add link to the article about bookmarks, should probably direct people to use Sync. |
| 045 | Backing up your information | Needs Update | This article could be re-written and re-named. Instead of backing up your profile it should probably direct people to use Sync. |
| 067 | Basic Troubleshooting | Updated | |
| 149 | Blocking cookies | Updated | Ready for localization? |
| 111 | Bookmark folders | Archive? | Add to Sorting Bookmarks and then archive |
| 176 | Bookmark Tags | Needs Update | New screenshots, updates for fx4+ |
| 168 | Bookmarks not saved | Needs Update | Add a warning about the browsing history when places.sqlite is deleted |
| 088 | Bookmarks Toolbar | Needs Update | Screenshots and updates for Fx4+ |
| 102 | Cannot connect after upgrading Firefox | Updated | |
| 161 | Cannot log in to Firefox Home App | Updated | |
| 165 | Cannot log in to websites | Updated | Ready for localization? |
| 083 | Cannot uninstall an add-on | Needs Update | "Uninstalling manually" needs update for fx4 |
| 131 | Cannot view full screen Flash videos | Updated | Ready for localization? |
| 123 | Changing fonts and colors | Archive? | This info is covered in Options Window - Content panel. Maybe add the right keywords and summary to that? |
| 126 | Changing the e-mail program used by Firefox | Needs Update | Add a troubleshooting section to change the proxy settings? |
| 196 | Choosing More Secure Passwords | Updated | |
| 011 | Clear Recent History | Ready for L10n | |
| 145 | Clearing Location bar history | Updated | |
| 004 | Common questions after updating Firefox | Ready for L10n | |
| 189 | Configuring McAfee Security Center | Needs Update | updates for latest version of McAfee, indicate that it applies only for Windows |
| 175 | Configuring Norton 360 | Needs Update | Popular software that causes problems for Fx updated recently, indicate that it applies only for Windows |
| 162 | Configuring Windows Firewall | Needs Update | indicate that it applies only for Windows |
| 072 | Cookies | Updated | |
| 177 | Could not initialize the browser security component | Needs Update | section on changing permissions could be eliminated. Deleting the file would suffice |
| 136 | Creating a desktop shortcut to a web page | Needs Update | New screenshot |
| 013 | Customizing Firefox with add-ons | Ready for L10n | |
| 092 | Deleting bookmarks | Updated | Ready for localization? |
| 031 | Deleting cookies | Ready for L10n | |
| 208 | Deleting the DigiNotar CA certificate | Ready for L10n | |
| 152 | Disabling third party cookies | Updated | Ready for localization? |
| 097 | Downloads window | Needs Update | New screenshots, menu paths |
| 016 | Enabling and disabling cookies | Ready for L10n | |
| 038 | Error loading web sites | In Progress | Improve helpfulness, restructure, make the troubleshooter easier to follow |
| 054 | Exporting bookmarks to an HTML file | Updated | Ready for localization? |
| 180 | Exporting bookmarks to Opera | Needs Update | New screenshots, new menu paths |
| 157 | Exporting data to Internet Explorer | Needs Update | New screenshots, new menu paths, indicate that it applies only for Windows |
| 159 | Exporting data to Safari | In Progress | New screenshots, new menu paths, indicate that it applies only for Mac and Windows |
| 065 | Finding your Firefox version | Updated | Ready for localization? |
| 143 | Firefox cannot connect securely because the SSL protocol is disabled | Updated | |
| 064 | Firefox cannot load websites but other programs can | Updated | Ready for localization? |
| 137 | Firefox consumes a lot of CPU resources | Needs Update | Needs multiple updates, including the use of the Template:ReportBrokenWebsite template |
| 023 | Firefox crashes | Needs Update | Startup crash, standalone application, update databases, remove a sentence |
| 113 | Firefox crashes when loading certain pages | Archive? | Archive or redirect to "How do I fix Firefox?" |
| 164 | Firefox crashes when trying to download a file | Updated | |
| 066 | Firefox crashes when you open it | Archive? | Archive or redirect to "How do I fix Firefox?" |
| 042 | Firefox does not ask to save tabs and windows on exit | Ready for L10n | |
| 199 | Firefox does not work | Updated | |
| 160 | Firefox for mobile doesn't support Flash | Updated | |
| 050 | Firefox hangs | Needs Update | Improve helpfulness. Can we simplify this? Make it easier to understand? |
| 112 | Firefox has just updated tab shows each time you start Firefox | Updated | |
| 173 | Firefox Home does not work | Updated | |
| 078 | Firefox is already running but is not responding | Updated | |
| 155 | Firefox is slow | Ready for L10n | |
| 167 | Firefox is stuck in Safe Mode | In Progress | Remove ref. to the safemode shortcut for fx4+, add the 64-bit file path for fx35 |
| 174 | Firefox keeps opening many tabs or windows | Updated | |
| 170 | Firefox never finishes loading certain websites | Archive? | Should we archive this or redirect to is my problem caused by malware |
| 207 | Firefox prints incorrectly | Updated | Ready for localization? |
| 158 | Firefox Sync is not working | Needs Update | Symptoms for problems without error messages, add a solution for server incorrectly configured error, other reason for broken sync, check Sync Server Status |
| 181 | Firefox takes a long time to start up | Updated | |
| 034 | Firefox will not start | Needs Update | Improve helpfulness; Update for win7, new screenshots, remove fx3 info, add a link about malware, check if everything is still valid |
| 118 | Firewalls | Updated | |
| 146 | Flash-based videos and sound do not play correctly | Updated | |
| 194 | Fonts look blurry | Needs Update | Give a solution on Windows XP, indicate that it applies only for Firefox 4 and above |
| 190 | Forgot my master password | Updated | Ready for localization? |
| 090 | Form autocomplete | Updated | |
| 191 | Form autocomplete entries are not saved | Archive? | Very few views for this - is it still an issue? If it is, it needs to be updated |
| 014 | Getting started with Firefox | Needs Update | gentle introduction needed |
| 114 | Getting started with Firefox for mobile | Needs Update | Change the video thumbnail related to Fx4 |
| 206 | Google Toolbar is not compatible with Firefox | Updated | Ready for localization? |
| 124 | High memory usage | Updated | Feature Page. If there is MDN or other documentation about this we should update this article with a link to it. Otherwise, this feature is out of scope for SUMO. |
| 017 | How do I add a device to Firefox Sync? | Ready for L10n | In admin category because it's a dupe of How to sync Firefox settings between computers and How do I sync Firefox between my desktop and mobile? |
| 202 | How do I avoid crashes? | Updated | |
| 209 | How do I change my language on mobile? | Ready for L10n | |
| 210 | How do I copy and paste text on mobile? | Ready for L10n | |
| 009 | How do I customize the toolbars? | Ready for L10n | |
| 195 | How do I find and install Add-ons? | Updated | |
| 197 | How do I get the Firefox Button? | Needs Update | Needs Windows XP screenshots, indicate that it applies only for Firefox 4 and above |
| 119 | How do I install Firefox on a mobile device? | Updated | Ready for localization? |
| 073 | How do I install the Flash plugin? | Updated | |
| 060 | How do I make Firefox remember my usernames and passwords? | Ready for L10n | |
| 205 | How do I manage my Firefox Sync account? | Needs Update | Other changes to make |
| 188 | How do I manage website permissions? | Needs Update | Indicate that it applies only for Fx 6 and above |
| 087 | How do I set up Firefox Sync? | Needs Update | Warn users that Sync is for private use |
| 193 | How do I stop websites from tracking me on mobile? | Needs Update | Indicate that it applies only for Firefox 5 and above |
| 035 | How do I stop websites from tracking me? | Ready for L10n | |
| 032 | How do I sync Firefox between my desktop and mobile? | Ready for L10n | |
| 130 | How do I upgrade my graphics drivers? | Updated | Ready for localization? |
| 179 | How do I use bookmarks on mobile? | Updated | |
| 026 | How do I use bookmarks? | Ready for L10n | |
| 184 | How do I use tabs on mobile? | Updated | |
| 163 | How do I use the Awesome Screen? | Updated | |
| 047 | How do I use Zoom? | Updated | Ready for localization? |
| 187 | How do I zoom in and out of a website? | Updated | Ready for localization? |
| 154 | How to clear Search bar history | Updated | Ready for localization? |
| 012 | How to clear the cache | Ready for L10n | |
| 022 | How to make Firefox the default browser | Ready for L10n | |
| 006 | How to set the home page | Updated | Ready for localization? |
| 172 | How to set up Firefox Home on your iPhone | Updated | |
| 057 | How to sync Firefox settings between computers | In Progress | Replace content of the adddevices-alt template |
| 169 | How to use Firefox Home | Updated | |
| 198 | I've lost my Firefox Sync account information | Updated | Ready for localization? |
| 200 | I've lost my phone — how do I deactivate Sync? | Updated | |
| 147 | Images or animations do not show | Archive? | Do people really have this issue? If so, this needs multiple updates and to be simplified |
| 096 | Importing bookmarks and other data from other browsers | Updated | |
| 106 | Importing Bookmarks from an HTML File | Updated | Ready for localization |
| 091 | Importing bookmarks from Google Chrome | In Progress | warning replaced by tip |
| 040 | Importing favorites and other data from Internet Explorer | Needs Update | Need to remove saved form history and passwords for IE8+, indicate that it applies only for Windows |
| 116 | Importing Internet Explorer Favorites from another computer | Needs Update | Add the Template:ImportHTMLBookmarks template, indicate that it applies only for Windows |
| 027 | Installing a previous version of Firefox | Needs Update | Indicate that it applies only for Firefox 4 and above |
| 093 | Installing Firefox | Updated | |
| 059 | Installing Firefox on Linux | Updated | |
| 068 | Installing Firefox on Mac | Needs Update | Needs a new screenshot |
| 089 | Installing Firefox on Windows | Needs Update | New screenshots, screencast |
| 085 | Is my Firefox problem a result of malware | Needs Update | Add a link to an anti-rootkit utility |
| 029 | JavaScript | Updated | Ready for localization? |
| 021 | Keyboard shortcuts | Ready for L10n | |
| 061 | Location bar autocomplete | Needs Update | Add the ~ prefix |
| 101 | Location bar search | Needs Update | Fx4 doesn't redirect to an URL for searches |
| 071 | Lost Bookmarks | Needs Update | Improve helpfulness, Cleanup, fix menu paths |
| 128 | Managing file types | Updated | |
| 030 | Managing profiles | Ready for L10n | |
| 008 | Managing the Flash plugin | Updated | Ready for localization? |
| 039 | Menu bar is missing | Ready for L10n | |
| 183 | Mouse shortcuts | Needs Update | Some Mac (others?) shortcuts are incorrect |
| 142 | Multiple tabs open when starting Firefox | Needs Update | Remove the Main panel for fx35 |
| 095 | Navigation Toolbar items | Needs Update | Update for fx4+ |
| 156 | New tabs do not appear to the right of the last tab | Updated | |
| 171 | No programs can load websites | Archive? | If no programs can load websites, how do you find this article? |
| 150 | No sound in Firefox | Updated | Ready for localization? |
| 052 | Opening PDF files within Firefox | Updated | Ready for localization? |
| 056 | Options window | Ready for L10n | |
| 019 | Options window - Advanced panel | Ready for L10n | |
| 069 | Options window - Applications panel | Updated | |
| 044 | Options window - Content panel | Ready for L10n | |
| 018 | Options window - General panel | Ready for L10n | |
| 043 | Options window - Privacy panel | Ready for L10n | |
| 053 | Options window - Security panel | Ready for L10n | |
| 076 | Options window - Tabs panel | Updated | |
| 129 | Page Info window | Updated | Ready for localization? |
| 132 | Parental controls | Updated | |
| 121 | Personas | Needs Update | New screenshots, remove fx3 and 3.5 stuff |
| 002 | Plugin crash reports | Updated | Ready for localization? |
| 010 | Pop-up blocker | Ready for L10n | |
| 144 | Preferences are not saved | Updated | |
| 133 | Printing a web page | Needs Update | Menu paths, cleanup, permanent settings |
| 007 | Private Browsing | Ready for L10n | |
| 108 | Problems using Facebook in Firefox | Updated | |
| 015 | Profiles | Ready for L10n | |
| 186 | Protecting stored passwords using a master password | Needs Update | Fix minor displaying issues, add a link to the secure password article, entry number, add a section about OS users account, new screenshots, cleanup, rename it |
| 070 | Recovering important data from an old profile | Needs Update | Rethink this article? Use Sync instead? |
| 182 | Replace your Sync information | Needs Update | Outdated. Need to use Reset Sync |
| 120 | Resetting preferences | Updated | |
| 037 | Safe Mode | Ready for L10n | |
| 080 | Search bar | Ready for L10n | |
| 178 | Search suggestions | Needs Update | New screenshots |
| 125 | Searches are redirected to another site | Needs Update | Opt out of the DNS assistance service from the ISP |
| 192 | Searching within a page | Ready for L10n | |
| 103 | Secure Connection Failed | Needs Update | Adress some missing issues, cannot add an exception means bad things |
| 110 | Server not found | Updated | Ready for localization? |
| 036 | Session Restore | Updated | |
| 148 | Setting Firefox as the default browser does not work | Updated | |
| 086 | Site Identity Button | Updated | New Fx6 screenshots after the changed look. The look is so close to the current screenshots that this can wait until the article needs other updates. |
| 185 | Smart keywords | Needs Update | New screenshots |
| 081 | Software Update Failed | Updated | |
| 098 | Sorting bookmarks | Needs Update | New screenshots, menu paths, remove sidebar info? Sort order with copy/paste? Maybe rename to How do I organize my bookmarks? and include Bookmark Folders and Deleting Bookmarks. |
| 075 | Tabbed browsing | Updated | |
| 020 | The Adobe Flash plugin has crashed | Ready for L10n | |
| 051 | The bookmarks and history system will not be functional | Ready for L10n | |
| 122 | This connection is untrusted | Updated | |
| 151 | Toolbar keeps resetting | Updated | |
| 046 | Troubleshooting extensions and themes | Updated | Ready for localization? / Improve helpfulness? |
| 049 | Troubleshooting plugins | Needs Update | Improve helpfulness |
| 084 | Unable to download or save files | Needs Update | Cleanup, are all causes still valid? |
| 134 | Unable to install add-ons | Needs Update | Menu paths, Can this be simplified? |
| 055 | Uninstalling add-ons | Updated | Ready for localization? |
| 063 | Uninstalling Firefox | Ready for L10n | |
| 005 | Updating Firefox | Ready for L10n | |
| 079 | Username and password not remembered | Updated | |
| 140 | Using extensions with Firefox | Archive? | This article covers the same topic as Customizing Firefox with add-ons |
| 105 | Using plugins with Firefox | Updated | Ready for localization? |
| 077 | Using the Adobe Reader plugin with Firefox | Updated | |
| 033 | Using the Java plugin with Firefox | Ready for L10n | |
| 117 | Using the QuickTime plugin with Firefox | Updated | |
| 099 | Using the RealPlayer plugin with Firefox | Archive? | See discussion thread |
| 127 | Using the Silverlight plugin with Firefox | Updated | |
| 094 | Using the spell checker | Needs Update | New screenshot, menu paths, profile instructions, a dictionary must be installed first for some locales, each new word is added in all dictionaries |
| 201 | Using the Troubleshooting Information page | Archive? | Instructions for this are included in relevant troubleshooting articles |
| 003 | Using the Windows Media Player plugin with Firefox | Ready for L10n | |
| 041 | Using themes with Firefox | Needs Update | Remove pre 3.6 info, update menus, focus more on Personas |
| 109 | Video or audio does not play | Updated | |
| 204 | Viewing video in Firefox without a plugin | Archive? | People don't ask about how to play a video - only about issues when it doesn't work |
| 141 | Warning Unresponsive script | Needs Update | Section about addon needs to be updated or deleted |
| 153 | Websites look wrong | Updated | Ready for localization? |
| 104 | Websites say cookies are blocked | Updated | Ready for localization? |
| 024 | What are App Tabs? | Needs Update | Indicate that it applies only for Firefox 4 and above |
| 001 | What are Tab Groups? | Needs Update | Indicate that it applies only for Firefox 4 and above |
| 203 | What are the mobile keyboard shortcuts? | Updated | |
| 139 | What happened to the Bookmarks Toolbar? | Archive? | Only for Firefox 4 and above. Maybe no longer needed since the creation of Common questions after updating Firefox |
| 100 | What happened to the Status Bar? | Needs Update | Indicate that it applies only for Firefox 4 and above |
| 138 | What is Firefox Home | Updated | Ready for localization? |
| 050 | What is Firefox Sync? | Updated | |
| 107 | What is plugin-container | Needs Update | Update for Mac |
| 115 | What is the Add-on Bar? | Needs Update | Indicate that it applies only for Firefox 4 and above |
| 074 | Where can I find my Firefox Sync Key? | In Progress | we should redirect this article to the "How do I manage my Firefox Sync account?" in that article. |
| 082 | Where can I find the code to add a device to Firefox Sync? | Updated | |
| 166 | Why are tabs on top? | Needs Update | Indicate that it applies only for Firefox 4 and above |
| 048 | Will Firefox work on my mobile device? | Updated | May need frequent updates as we push to test more devices |
Templates
See the Templates list for all available templates.
Start Pages
| Article | Status | Notes |
| Home page - Quick | Ready for L10n | Left side. Contains: Template:Common Questions, Template:New to Firefox |
| Template:Common Questions | Updated | Contained in Home page - Quick |
| Template:New to Firefox | Updated | Contained in Home page - Quick |
| Home page - Explore | Ready for L10n | Main section. Contains: Template:Advanced topic, Template:Customizing Firefox topic, Template:Privacy & Security topic, Template:Troubleshooting topic, Template:Using Firefox topic |
| Template:Advanced topic | Updated | Contained in Home page - Explore |
| Template:Customizing Firefox topic | Updated | Contained in Home page - Explore |
| Template:Privacy & Security topic | Updated | Contained in Home page - Explore |
| Template:Troubleshooting topic | Updated | Contained in Home page - Explore |
| Template:Using Firefox topic | Updated | Contained in Home page - Explore |
| Home page - Top | Updated | Ready for localization? / When it has content, it's a warning message across the front page. |
| Desktop home for mobile - Common Questions | Ready for L10n | Mobile friendly version of Desktop home page, contains Template:DesktopMobile |
| Template:DesktopMobile | Updated | Content for Desktop home for mobile - Common Questions |
| Mobile home - Quick | Needs Update | When new header is live we can re-purpose the other products section. |
| Mobile home - Explore | Ready for L10n | Main section. Contains: Template:Mobile explore 1, Template:Mobile explore 2 |
| Template:Mobile explore 1 | Updated | Contained in Mobile home - Explore |
| Template:Mobile explore 2 | Updated | Contained in Mobile home - Explore |
| Mobile home for mobile - Common Questions | Ready for L10n | Mobile friendly version of Mobile home page, contains Template:MobileMobile |
| Template:MobileMobile | Updated | Content for Mobile home for mobile - Common Questions |
| Sync home - Quick | Needs Update | When new header is live we can re-purpose the other products section. |
| Sync home - Explore | Ready for L10n | Main section. Contains: Template:Sync explore 1 |
| Template:Sync explore 1 | Needs Update | Add new Sync articles / Contained in Sync home - Explore, Sync home for mobile - Common Questions |
| Sync home for mobile - Common Questions | Ready for L10n | Mobile friendly version of Sync home page. Contains: Template:Sync explore 1 |
| FxHome home - Quick | Needs Update | When new header is live we can re-purpose the other products section. |
| FxHome home - Explore | Ready for L10n | Main section. Contains: Template:fxhome explore 1 |
| Template:fxhome explore 1 | Updated | Contained in FxHome home - Explore, FxHome home for mobile - Common Questions |
| FxHome home for mobile - Common Questions | Ready for L10n | Mobile friendly version of Fx Home home page. Contains: Template:fxhome explore 1 |
Proposed
| Article | Status | Notes |
| How do I fix Firefox? | In Progress | |
| Firefox Integrity Check | In Progress | |
| How do I use Firefox gestures on my mobile device? | In Progress | Forum thread |
| Why is Firefox for Mobile slow? | In Progress | |
| Template:ApplytoFx | In Progress | |
| Template:ApplytoOS | In Progress | |
| What is hardware acceleration? | Needs Draft | Forum thread |
| "How can I improve my privacy and security?" or "Staying safe on the web" | Needs Draft | Forum thread and Forum thread |
| "Changing the language of Firefox to English" or "Getting a localized version of Firefox" | Needs Draft | Installing one or several localized versions of Firefox sharing the same profile, overwriting the current one. Forum thread |
| "Changing the language of Firefox to English" or "Setting preferred languages inside Firefox" | Needs Draft | Definition of a preferred language, difference with a localized version, setting the first preferred language, sorting out or removing preferred languages, setting a dictionary different from the default one. Forum thread |
| [URL ARTICLE] | Needs Draft | Notes |
Status Templates
| Archive? | {{sarchive}} |
| Archived | {{sarchived}} |
| Needs Draft | {{sdraft}} |
| Needs Update | {{supdate}} |
| In Progress | {{sprogress}} |
| Updated | {{supdated}} |
| Ready for L10n | {{sl10n}} |