Support/Temporary/Informal Survey 6

Informal Survey #6

1. What do you find most rewarding about helping with personal support?
   • (response)
2. What do you find most challenging about personal support?
   • (response)
3. Considering the three main methods of user-to-user support - forum, live chat, and social networking:
   1. Which is most useful to you, and which do you feel is most productive as a contributor?
      • (response)
   2. Which do you help with most often? (why?)
      • (response)
   3. About how much time does each method take when you help it?
      • (response)
   4. How do you choose which questions to answer for each method?
      • (response)
   5. What differences, if any, do you perceive in users' computer savviness, gratefulness towards helpers, and/or frustration level when going to each method of support?
      • (response)
   6. If you don't normally use one of these methods, what makes you not prefer these method(s).
      • (response)
4. Live Chat requires more time spent per user than any other method of support we offer, and we can't be open often enough to help everyone that wants to chat.
   1. Which types of questions is realtime support most useful for, in your experience?
      • (response)
   2. Do you have any ideas for how to better focus our realtime support efforts, to maximize the benefit?
      • (response)
5. Is there anything that the SUMO team could be doing to make personal support more productive and/or rewarding?
   • (response)