Support/Weekly Meetings/Agenda 2008-09-08

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Support » Weekly Meetings » 2008-09-08


  • Announcing new team
  • Gathering/reporting top issues
  • Weekly metrics
    • I'm iffy on reliability of top/bottom articles. (cilias)
  • Norton 360 (bug 452469) - instructions in article not working for everyone.

Knowledge Base


Live Chat

  • Traffic still high from MU release, helpers get burned out quickly
  • 6 new accounts last week
  • Notes/status on a sample of ~70 chats
    • Top issues: bookmarks in location bar, Norton 360 locks places.sqlite, Firefox crashes, Firefox will not start, some printer drivers print garbage text, lost bookmarks
  • Contributors conference now proxied to #sumo thanks to mzz's bot
  • New hours - break between two parts of afternoon shift?