Support/Weekly Meetings/Agenda 2010-04-19

Sumo

• Weekly metrics

Knowledge Base

• Kitsune KB decisions page is ready for discussion. We will be going through it this week.
• Shae (don't know last name) is working on Personas articles.
• We will be updating articles for OOPP ASAP
• KB audit is finishing up - Michael will post his notes by the end of Tuesday. Currently there are two user experience test video posted there.
• In support of our goal to increase helpfulness by 2% we've outlined some tests that we want to run.

Forum

Live Chat

• zzxc is collecting responses to a new contributor survey, which we're using to compare the reach of Live Chat with other methods of support. (If you're interested in answering the survey and I haven't given it to you yet, ask me on IRC)
• We're working to finalize the timeline for delivering the web-based client
  • Sam Keen is now working on the project.
  • New guide for getting started with the codebase.

Roundtable