Support/Weekly Meetings/Agenda 2018-12-12

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

• California: 1-650-903-0800, pin 2 then 8437 then #
• Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
• Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

• Join the meeting on Vidyo (You'll have to download and install the Vidyo Desktop client)
• Watch the meeting live via Vidyo
• AirMozilla

Read more

• Support blog

Live chat

• irc.mozilla.org #sumo - web-based IRC

please note that the agenda should not be edited starting 2 hours prior to the event - thanks!

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

• guigs (on PTO at the moment)
• vesper

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

1. Mozlando wrapped up!
2. Recordings for NDA Mozillians:
   1. All Company Plenary - https://mzl.la/mozlando-plenary-2018-12-04
   2. Product All Hands - https://mzl.la/mozlando-product-2018-12-04
   3. ET All Hands - https://mzl.la/mozlando-et-2018-12-04
   4. Mozilla Foundation Plenary - https://mzl.la/mozzlando-mofo-plenary-2018-12-05
   5. Emerging Technologies Lightning Talks - https://mzl.la/mozzlando-et-lightning-talks-2018-12-05
3. Mozlando agenda items to be shared with you before the year ends:
   1. 2018 in Support: A Summary
   2. Contributors: principles, quality, culture
   3. Connecting Closer to Firefox Roadmap in 2019
   4. Support Community: Information flow through meetings, blog posts, tweets, and more!
   5. Play Store Response Program Progress
   6. Mozilla (MoCo) Slack Discussion - Etiquette Refresher for 2019
   7. 2019 in Support: A Look Ahead
   8. Creating community in new support channels in 2019
   9. Video, Interactive, and Rich Content in KB Articles
   10. Forum Support in 2019
   11. Localization in 2019 (in general and for Support)
   12. Ideal Social Support - ideation time!
   13. Turning Answers Into Articles
   14. Social Support in 2019 (featuring onboarding)
4. For all of the above, we will be sharing materials from Mozlando and/or summaries with action items
5. A lot of these will be just as "FYI" - so that you know what's going on, but with no action required
6. Some of them will have requests to take action - more details with each separate topic

COOL COMMUNITY NEWS OF THE WEEK

1. Welcome Shivani!