Support/Weekly Meetings/Notes 2016-12-14
Meeting Details (scroll down for the agenda)
(meeting duration approx. 30 minutes) starting at:
9:00 PDT
11:00 :00 EDT
17:00 UTC
18:00 CET
21:30 IST
Call Details:
- California: 1-650-903-0800, x92 then 98437 then #
- Toll-free: +1 800 707 2533, pin 369 - then 98437 then #
- Skype (free): +1 800 707 2533, pin 369 - then 98437 then #
Participate in the video:
- Video link => https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 (You'll have to download and install the Vidyo Desktop client)
- Watch the meeting live via Vidyo => https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4
- AirMozilla: https://air.mozilla.org/weekly-sumo-community-meeting-dec-14-2016/
Read the most important updates from this meeting at:
http://blog.mozilla.org/sumo (updated every week)
Live chat:
irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo
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Participants (add your name and profile):
- Michal - vesper (IRC)
- Rachel - guigs (IRC)
- Sierra - sreed (IRC)
- Patrick - pmcclard (IRC)
- Roland - rtanglao (IRC)
- Noah - Noah (IRC)
======== AGENDA ========
ACTION ITEMS FROM LAST WEEK
Roundtable items
===== UPDATES AND ANNOUNCEMENTS =====
=== COMMUNITY ===
PLATFORM UPDATE:
- Latest migration run complete: please leave your feedback here https://docs.google.com/document/d/1HBk-Q8fzvhnGANbfRdPZ9pSEOPvfN7dt5i2kf-dgRMc/edit#heading=h.nq30rhjd4ab9 and report bugs here https://bugzilla.mozilla.org/enter_bug.cgi?product=support.mozilla.org&component=Lithium%20Migration (do not assign them to anyone when you create them, please - thanks!)
- Madalina AFK / PTO this week - platform meeting next week?
Contributor(s) of the week:
- ...actually, the last two weeks!
- KB Editors: https://support.mozilla.org/en-US/community/top-contributors/l10n/new?startdate=2016-11-30&enddate=2016-12-14
- Forum Repliers: https://support.mozilla.org/en-US/community/top-contributors/questions/new?startdate=2016-11-30&enddate=2016-12-14
Knowledge Base:
- Joni AFK / PTO this week
L10n
Bug review in Bugzilla complete (some outstanding issues were kept to be reviewed for Lithium, some others were closed) Reviewed l10n with our contributors in Hawaii: https://docs.google.com/document/d/1sOtFcD1vLLzV6ev4DNMJayZtiYAeCjUaoWHVBgRHe7Y/edit
- More "strictly l10n" bugs and requests coming up soon, as we are wrapping up with the reviews for the data migration process
Support Forum:
Please update your flash version if it is not set to automatically update. Thank you again to those who attended the All Hands in Hawaii, there were many excellent moments that identified more potential for the Sumo community as well as opportunities to help with the Lithium Migration, a chance for those who went to show something they did in their community in the last 6 months as well as a proposal for some future education to internet citizens. Sumo Release report is waiting for your submission:
Thank you Seburo for the write up of how to get Firefox for Android on the Amazon Kindle https://support.mozilla.org/en-US/kb/installing-firefox-android-amazon-kindle-fire
Social support:
- A best practices document will be communicated with the Social Support volunteers and staff by EOD Friday
- Respond now features #Firefox in the Team Inbox; prior to this we were only receiving tweets that came from individuals who tweeted to Firefox specific handles. This feature will allow for us to service more Firefox users so lets get in there and help our users :)
- If you see anything in Respond that you're unsure of the answer or what the person is trying to communicate, please send these to me (Sierra) or Rachel with a note. We'll be sure to follow-up and get the correct answer
- For the month of December, the average time to a first reply is currently 9 hours - great work everyone
- We are still looking for more volunteers to join Social Support!!! You can email me at sreed@mozilla.com if you would like to become a part of an awesome, fun group
- Have you not logged into Respond for a while? We miss you! Look for an email from me checking in on you ;)
General community news:
Internet Awareness topics and ideas:
- Please continue to add suggestions to the conversation happening in this doc https://docs.google.com/document/d/1Jb9OvbzP6Znd6gT80bBA6SgP_11FfAuSpA1heNZeKnI/edit#
Blog post for the last Work Week coming up soon
Blog post summarizing 2016 for SUMO coming up soon
HELP NEEDED!
- Sometimes letters are sent to the US offices, would you be interested in snail mail support the next time one comes in? Please contact guigs
- Contribute with your voice! http://mzl.la/voicebank
=== PRODUCT UPDATES ===
- Firefox 50.1 scheduled update was released yesterday for Mac, Windows, Linux and Android - just security and bug fixes
- Still no word on Firefox for iOS 6 - fingers crossed for before end of year
===== DECISIONS AND ACTION ITEMS =====
- Team to share more details & ways to contribute about the blog posts mentioned above
