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Support Firefox Day

Yesterday we released Firefox 4 to an excited world wide audience and got over 7 Million downloads in the first 24 hours. That’s a lot of new Firefox 4 users. And since so much has changed between Firefox 3.6 and Firefox 4 they are going to have many, many questions.

That's why we are holding a Support Firefox Day (SFD) today, to help as many of our new 7 Million users as possible. The SFD will last from 9am PDT to 4pm PDT today. There is a live video feed from our head quarters and a chat room during the day.

Want to help? There are several ways

First, get an account on [htp://]. It takes a few seconds and means that you can post in our support forums and also help on live chat. Got one already? Just log in.


Go browse our unsolved questions. There are dozens posted every hour by users around the world. Some need a simple pointer to an article in our extensive knowledge base. Some may need a little more troubleshooting or a guiding hand.


Helping people on Twitter is incredibly easy with our Army of Awesome app. We already have a list of answers for frequently asked questions, so all you need to do is select a tweet and choose an answer.

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