Thunderbird/StatusMeetings/2011-05-03/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 274/403 = 68% (1 week ago:69%)
2. Top 5 active (getactive.rb)
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_wont_write_to_sent_folder_error_message
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/emails_deleted_from_one_computer_deleted_on_all
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/store_profile_on_a_drive_d_and_not_c
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/auto_archive_instead_of_auto_delete
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/crash_reporter_fails
3. contributors - 66 matt_678579 of Australia (v);  ; 11 davro (v) ; 10 elcameleon1 of France (v); 22 Wayne Mery of USA (v);10 rsx11m of USA (v); 111 chris ramsden aka xenos (v); 4 rtanglao (gethappykludged.rb)
4. new contributors: none - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 67/8, Tue 53/7, Wed 47/9, Thu 35/5, Fri 56/12, Sat 33/1, Sun 33/4 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic