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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 244/323 = 75% (1 week ago:68%) (not sure why it's up!)
  2. Top 5 active (getactive.rb)
  3. contributors - 49 matt_678579 of Australia (v); 24 Wayne Mery of USA (v);14 rsx11m of USA (v); 32 chris ramsden aka xenos (v); 4 rtanglao (gethappykludged.rb)
  4. new contributors: none - always looking for new contributors, questions or problems? email roland AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 50/4, Tue 40/5, Wed 48/7, Thu 44/4, Fri 41/5, Sat 29/2, Sun 21/9 (getNumCreatedNumResolved.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT
  2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT

GS Stats Graphic

2-8May2011-Community stats for Mozilla Messaging.png