Thunderbird/StatusMeetings/2011-06-07/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 400/554 = 72% (1 week ago:77%) (not sure why it's up!)
2. Top 5 active (getactive.rb)
   • 44,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_freezes_and_crashes_multiple_times_within_30_days
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_and_imap
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_stop_the_system_integration_dialog_box_every_time_i_open_tb
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/interface_between_thunderbird_and_mozilla
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/deleting_sent_messages_and_trash
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 135 matt_678579 of Australia (v); 61 Wayne Mery of USA (v);20 rsx11m of USA (v); 91 chris ramsden aka xenos (v); 8 elcameleon1 (v); 10 david bienvenu; 19 rob_1864031 (v); 3 ssitter (v); 10 rtanglao (gethappykludged.rb)
4. new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 76/9, Tue 103/5, Wed 92/10, Thu 104/7, Fri 87/9, Sat 64/6, Sun 46/5 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic