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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 746/990 =72% (1 week ago:76%) (not sure why it's up and down!)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 351 matt_678579 of Australia (v); 177 Wayne Mery of USA (v);15 rsx11m of USA (v); 75 chris ramsden aka xenos (v); 18 elcameleon1 (v); 15 rtanglao ; 5 tanstaafl (v); 80 christ1 (v);39 rob_1864031 (v) ; 21 jonathan_protzenko (gethappykludged-m.rb)
  4. new contributors: none, always looking for new contributors, questions or problems? email roland AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 315/6, Tue 303/21, Wed 342/13, Thu 286/7, Fri 275/6, Sat 195/9, Sun 172/24(getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

18-24July2011-Community stats for Mozilla Messaging.png