From MozillaWiki
Jump to: navigation, search

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 597/825 = 72% (1 week ago:77%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 281 matt_678579 of Australia (v); 65 Wayne Mery of USA (v);125 christ1 of USA (v); 47 bernd_s (v); 17 oeekker (v); 8 ssitter (v); 36 finitarry (v); 35 rsx11m (v) ; 273 sfhowes (v); 157 chrisramsden (v); 126 christ1 (v); 38 elcameleon1 (v); 6 jonathan_protzenko; 5 david_bienvenu gethappykludged-m.rb)
  4. new contributors: NONE this week; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 297/12, Tue 286/11, Wed 274/10, Thu 228/6, Fri 259/12, Sat 161/3, Sun 144/6 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic