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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 419/542 = 77% (1 week ago:76%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 116 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);69 christ1 of USA (v); 47 bernd_s (v); 9 jonathan_protzenko ; 54 finitarry (v); 17rsx11m (v) ; 190 sfhowes (v); 85 chrisramsden (v); 23 christ1 (v); 12 bernd_s (v);4 ssitter (v); 130 san_2972983 (v); 43 elcameleon1 (v) ; 31 wayne_mery (v); 6 rtanglao gethappykludged-m.rb)
  4. new contributors: welcome and !; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 191/10, Tue 182/11, Wed 196/10, Thu 197/17, Fri 158/7, Sat 137/4, Sun 107/2 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

ThunderbirdSupportStats-2011-10-31 1518.png