Thunderbird/StatusMeetings/2012-02-14/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 324/445 = 73% (2 weeks ago:76%) - NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Tuesday again last week like two and four weeks ago
2. Top 5 active (getactive-m.rb)
   • 25,http://getsatisfaction.com/mozilla_messaging/topics/remove_lines_and_boxes_when_forwarding_an_email
   • 19,http://getsatisfaction.com/mozilla_messaging/topics/sending_of_message_failed_attachment_error
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/e_mail-4bpa2
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/quick_filter_bar_behavior_or_lack_of_it
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/how_do_you_disable_tabs_on_top_in_tb_11b
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 122 matt_678579 of Australia (v); 121 Wayne Mery of USA (v);58 christ1 of USA (v); 185 sfhowes (v); 152 chrisramsden (v); 40 bernd_s (v); 58 san_2972983 (v); 15 finitarry (v) ; 185 wayne_mery (v); 64 anje_yelf (v); 172 stan_647060 (v); 15 rsx11m (v); 88 mustrum_ridcully (v)gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 207/17, Tue 211/27, Wed 24/32, Thu 225/23, Fri 141/11, Sat 78/23, Sun 148/20 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic