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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 510/716 = 71% (1 week ago:76%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 226,sfhowes (v);165,christ1 (v);145,stan_647060 (v);88,chrisramsden (v);85,anje_yelf (v);64,bernd_s (v);57,san_2972983 (v);54,matt_678579 (v);40,wayne_mery (v);38,rtanglao;20,rsx11m (v);10,finitarry (v);9,ssitter (v);7,elcameleon1 (v)(gethappykludged-m.rb)
  4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 182/16, Tue 154/8, Wed 189/26, Thu 207/8, Fri 241/11Sat 201/10, Sun 163/19 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

GetSatisfaction-Thunderbird-Support-Stats-19-25March-2012-2012-03-26 1537.png