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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 441/601 = 79% (1 week ago:73%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 219,sfhowes (v);140,stan_647060 (v);134,anje_yelf (v);106,chrisramsden (v);88,matt_678579 (v);79,wayne_mery (v);42,rsx11m (v);39,oeekker (v);27,san_2972983 (v);18,finitarry (v);10,bernd_s (v);9,jmn_3372739 (v);8,christ1 (v);6,rtanglao ;5,jonathankamens (v);(gethappykludged-m.rb)
  4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 200/3, Tue 211/9, Wed 271/7, Thu 284/6, Fri 241/8, Sat 166/7, Sun 155/5 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

23-29April-thunderbird-GS-Community stats for Mozilla Messaging.png