Thunderbird/StatusMeetings/2012-08-10/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 460/586 = 78% (3 weeks ago:78%)
2. Top 5 active (getactive-m.rb)
   • 24,http://getsatisfaction.com/mozilla_messaging/topics/bad_display_with_version_thunderbird_14_0
   • 21,http://getsatisfaction.com/mozilla_messaging/topics/gmail_server_system_error_failure
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_restore_a_folder_i_accidentally_deleted
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/reset_firefox_to_its_default_state
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/no_folders_arrive_to_thunderbird_from_hotmail_account
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 164,chrisramsden (v);122,stan_647060 (v);111,anje_yelf (v);103,wayne_mery (v);68,matt_678579 (v);64,san_2972983 (v);27,elcameleon1 (v);25,finitarry (v);8,sfhowes (v);6,squib (v);5,rtanglao (gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 175/5, Tue 172/7, Wed 186/13, Thu 178/9, Fri 185/8, Sat 122/3, Sun 126/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic