Thunderbird/StatusMeetings/2012-10-16/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = unknown because my screenshot didn't capture that part! (1 week ago:73%) -
2. Top 5 active (getactive-m.rb)
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_15_0_1_hangs_5_seconds_after_startup
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/gtalk_chat_connects_then_immediately_disconnects_error_received_unexpected_data
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_set_thunderbird_as_default_email_in_win7
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/weblinks_in_email_messages_no_longer_open_in_browser
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_keeps_deleting_my_inbox_i_am_not_happy
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 157,sfhowes (v);128,wayne_mery (v);103,christ1 (v);100,stan_647060 (v);83,anje_yelf (v);66,san_2972983 (v);58,chrisramsden (v);32,oeekker (v);30,elcameleon1 (v);15,matt_678579 (v);13,finitarry (v);(gethappykludged-m.rb)
4. new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 183/12, Tue 150/10, Wed 191/7, Thu 223/10, Fri 204/9, Sat 169/7, Sun 152/9 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic