Thunderbird/StatusMeetings/2012-10-23/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 520/675 = 77% because my screenshot didn't capture that part! (2 weeks ago:73%)
2. Top 5 active (getactive-m.rb)
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_16_message_madness_spell_checker_on_steroids
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/compact_folder_question
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/managing_address_lists-dwnr6
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/compacting_messages-ftlgf
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/help_tb_17_0
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 163,stan_647060 (v);152,sfhowes (v);101,wayne_mery (v);93,chrisramsden (v);52,matt_678579 (v);47,elcameleon1 (v);46,san_2972983 (v);42,anje_yelf (v);33,oeekker (v);23,finitarry (v);11,ssitter (v);11,raykremer (v);9,christ1 (v);9,rsx11m (v);8,jonathan_protzenko (v);6,rtanglao(gethappykludged-m.rb)
4. new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 217/17, Tue 217/25, Wed 218/19, Thu 177/15, Fri 177/14, Sat 113/8, Sun 128/11 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic