Thunderbird/Support/SupportDay/2012-10-10

From MozillaWiki
Jump to navigation Jump to search

Thunderbird 16 Support Day October 11, 2012

(originally scheduled for October 10, 2012 hence the url)

  • When: All day October 11, 2012 - 4p.m. Pacific October 12, 2012 (due to late release of TB 16.0.1)
  • Where: TB16 support issues Etherpad based on support topics in the official Thunderbird Get Satisfaction Forum or your favourite unofficial Thunderbird Support Forum and optionally in IRC at irc.mozilla.org, #tb-support-crew (if you don't have an IRC client installed, then try this web client: #tb-support-crew via the mibbit client ) - Roland Tanglao, the Thunderbird Technical Support Lead, will be monitoring the Etherpad and IRC 8a.m. Pacific - 4p.m Pacific with a break or two for lunch and coffee

Thunderbird 16 is going to be released October 10, 2012. Based on experience with prior releases, the first day after the release ia when the support community finds the issues with that release. Hence having the support day on October 11 one day after the release on the 10th. There will also be another support day after the release of Thunderbird 17.

Therefore we are going to have a support day to try and collectively as a support community and more efficiently find these problems faster and help each other solve them.

Focus of October 11, 2012 support day is:

  1. finding issues associated with dataloss due to automatic compacting of folders
  2. Finding Instant Messaging Bugs: IRC, Facebook chat, twitter, GTalk and XMPP
  3. Thunderbird 16 upgrade issues.
  4. Filelink - Finding any bugs associated with the new box.com provider

How to participate

  1. Upgrade To Thunderbird 16
  2. If you find an issue, search for the issue in your forum e.g. here's how to search in the Get Satisfaction Thunderbird forum. If you find the issue, post that link to the Thunderbird 16 Support Day Etherpad. If you don't find the issue create a new support forum post and post that link to the Thunderbird 16 Support Day Etherpad.
  3. If you have no issues, search your favourite Thunderbird Support forum e.g. search the Get Satisfaction Thunderbird support forum and if you can identify any hot TB 16 related issues, please add links to them on the Thunderbird 16 Support Day Etherpad
  4. If you are using Get Satisfaction, please tag topics as per the tags in the tb16 support day etherpad:
  5. Try to solve the issue or find a workaround for the issue. If you do find a workaround or solution, please update the Thunderbird 16 Support Day Etherpad
  6. If you can't find a solution or workaround, create a bug on bugzilla. If you don't know how to do that you can IRC rolandtanglao on irc.mozilla.org or email rtanglao AT mozilla.com
Retrieved from "https://wiki.mozilla.org/index.php?title=Thunderbird/Support/SupportDay/2012-10-10&oldid=479029"