MDN/Projects/SPAM Fight: Difference between revisions
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MDN has started to be a target for SPAM. This page record and track the initiative we are making to fight SPAM in order to keep MDN friendly and relevant. | MDN has started to be a target for SPAM. This page record and track the initiative we are making to fight SPAM in order to keep MDN friendly and relevant. | ||
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'''NOTE:''' ''Because this is a sensitive problem, many of the documents listed here are restricted to Mozilla employees only. We try to be as open as possible but we need to be in a safer environnement to open everything.'' | '''NOTE:''' ''Because this is a sensitive problem, many of the documents listed here are restricted to Mozilla employees only. We try to be as open as possible but we need to be in a safer environnement to open everything.'' | ||
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== Project organization == | == Project organization == | ||
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** Benjamin Sternthal (Head of the Marketing Web Developers team) | ** Benjamin Sternthal (Head of the Marketing Web Developers team) | ||
* Responsible people are: | * Responsible people are: | ||
** | ** Kadir Topal: Project lead | ||
** John Whitlock: Dev lead | ** John Whitlock: Dev lead | ||
* Consulted people are: All members of the MDN Spam Watch mailing list. | * Consulted people are: All members of the MDN Spam Watch mailing list. | ||
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== Content | == Anti-spam strategy == | ||
The whole strategy is defined in our [https://docs.google.com/a/mozilla.com/document/d/13ScOCs5MQHDqYOh7gABsibLnZ2g4lA2Os1zmZrQmgi8/edit?usp=sharing core anti-spam strategy design] | |||
=== Anti-spam tools and companies === | |||
In order to help to spam fight we do some research about possible third party tools or companies that could help us. | |||
* [https://docs.google.com/spreadsheets/d/188JhDbvrGulj4TXqJxQpd6u8jOZ4728l2FQxXqS1B7I/edit?usp=sharing Anti-spam tools] | |||
** The market is clearly driven by two leaders: [https://akismet.com Akismet] and [https://www.mollom.com Mollom]. It exists other solutions but they are limited or restricted in terms of technologies however they worth checking. | |||
* [https://docs.google.com/spreadsheets/d/1vQzTFukd8SxaqTFQ10zPM-rMnb8MbnB-Le8pPcyFdoA/edit?usp=sharing Anti-spam companies] | |||
** UGC moderation is serious business and many companies provide human resources to deal with that. The only major issue with that solution is that pricing is unknown as companies does not provide any clear information in that area. It's a case by case business which will require a deeper business involvement if we want to go that way. | |||
=== User Generated Content strategy === | |||
The current UGC strategy for MDN is to let everybody editing and creating new content on MDN without any special constrain. The current level of SPAM we are facing force us to reconsider that strategy to something a little bit more less open, at least for new contributors. | The current UGC strategy for MDN is to let everybody editing and creating new content on MDN without any special constrain. The current level of SPAM we are facing force us to reconsider that strategy to something a little bit more less open, at least for new contributors. | ||
[[MDN/Get_involved/Becoming_editor|Editor onboarding pathway]] ('''Draft WIP''') | |||
Our objective is to define and implement that new pathway by end of 2017. | |||
Latest revision as of 15:26, 15 April 2016
MDN has started to be a target for SPAM. This page record and track the initiative we are making to fight SPAM in order to keep MDN friendly and relevant.
NOTE: Because this is a sensitive problem, many of the documents listed here are restricted to Mozilla employees only. We try to be as open as possible but we need to be in a safer environnement to open everything.
Project organization
Even if it's an ongoing issue, it is managed as a regular project in order to be able to address short term, medium term and long term solutions.
People in charge (RACI)
- Accountable stack holders are:
- Ali Spivak (Head of Developer Marketing, MDN product owner)
- Benjamin Sternthal (Head of the Marketing Web Developers team)
- Responsible people are:
- Kadir Topal: Project lead
- John Whitlock: Dev lead
- Consulted people are: All members of the MDN Spam Watch mailing list.
- Informed people are all MDN contributors
Because of the intensity of SPAM, MDN had to turn off account creation. As long as we aren't able to turn on account creation back, the decision process is shorten (meaning no public discussion) and John and Jeremie are doing crisis management, taking all relevant decisions on a daily basis. As soon as account creation is safely turned on, the project management will resume to a traditional open and agile process.
Want to help?
You are more than welcome. If you have any idea to help fighting SPAM, please fill out that form:
- MDN SPAM Fight Idea
- Check out submitted ideas (Mozilla employees only)
You are also welcome to reach out to Jeremie and John.
- On IRC in the #mdndev channel
- By e-mail on the MDN mailing list
Problem analysis
Kuma Development
Main tracking bug: MDNSpam
Anti-spam strategy
The whole strategy is defined in our core anti-spam strategy design
Anti-spam tools and companies
In order to help to spam fight we do some research about possible third party tools or companies that could help us.
- Anti-spam tools
- Anti-spam companies
- UGC moderation is serious business and many companies provide human resources to deal with that. The only major issue with that solution is that pricing is unknown as companies does not provide any clear information in that area. It's a case by case business which will require a deeper business involvement if we want to go that way.
User Generated Content strategy
The current UGC strategy for MDN is to let everybody editing and creating new content on MDN without any special constrain. The current level of SPAM we are facing force us to reconsider that strategy to something a little bit more less open, at least for new contributors.
Editor onboarding pathway (Draft WIP)
Our objective is to define and implement that new pathway by end of 2017.