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Support/Live Chat/Web Client PRD: Difference between revisions
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==OBSOLETE PAGE== | |||
use [https://wiki.mozilla.org/Support/Live_Chat Support/Live Chat] | |||
==Introduction== | ==Introduction== | ||
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** All chats displayed in a single tabbed interface, animated via jquery, with basic notification of active tabs. | ** All chats displayed in a single tabbed interface, animated via jquery, with basic notification of active tabs. | ||
==Requirements, milestone 1== | ==Requirements, milestone 1 (Quarter 3, 2009)== | ||
* Should use the existing [http://viewvc.svn.mozilla.org/vc/projects/livechat/trunk/webchat Fastpath Webchat] framework to save time and make use of existing Fastpath functionality. | * Should use the existing [http://viewvc.svn.mozilla.org/vc/projects/livechat/trunk/webchat Fastpath Webchat] framework to save time and make use of existing Fastpath functionality. | ||
** This client is currently structured as a Java Servlet which uses '''Smack''' to make connections to an Openfire XMPP server. All interaction with the web client is currently through simple JSP pages that use [http://www.directwebremoting.org DWR] for communication with the servlet. | ** This client is currently structured as a Java Servlet which uses '''Smack''' to make connections to an Openfire XMPP server. All interaction with the web client is currently through simple JSP pages that use [http://www.directwebremoting.org DWR] for communication with the servlet. | ||
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** UI for setting maxchats. | ** UI for setting maxchats. | ||
==Requirements, milestone 3== | == Requirements, milestone 3 == | ||
* Should be stable and comfortable to use on a daily basis | |||
* Color coded chat tabs to allow agents to reply to older messages first. | *Should be stable and comfortable to use on a daily basis | ||
*Color coded chat tabs to allow agents to reply to older messages first. | |||
*All milestone 1-2 features should be functional and QA tested, with no regressions from Spark. | |||
* All milestone 1-2 features should be functional and QA tested, with no regressions from Spark. | *Integration with modules from Contributor Home Page. (Show modules in web client when live chat is closed, and show chat status on contributor home page) | ||
* Integration with modules from Contributor Home Page. | |||
==Requirements, future== | ==Requirements, future== | ||
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** Embed a rotation of objects from Contributor Home Page (eg. forum posts) when chat is closed. | ** Embed a rotation of objects from Contributor Home Page (eg. forum posts) when chat is closed. | ||
* Testing, bug fixing, polish, UI (at least 10 hours) | * Testing, bug fixing, polish, UI (at least 10 hours) | ||
[[Category:Support Archive]] | |||