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== Pre-requisites ==


* theming
== Pre-requisites  ==
* search working


== Meta Content ==
*theming
Thunderbird / MoMo versions of Firefox style guides:
*search working
(won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)
* https://support.mozilla.com/en-US/kb/Approving+articles+and+edits?bl=n
* https://support.mozilla.com/en-US/kb/Creating+articles
* https://support.mozilla.com/en-US/kb/Requesting+an+article
* https://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents
* https://support.mozilla.com/en-US/kb/Style+Guide
* https://support.mozilla.com/en-US/kb/Knowledge+Base+Policies
* https://support.mozilla.com/en-US/kb/Translating+articles


== Thunderbird 3 related content ==
== How to Write articles and Meta Content  ==
* global search (done by Jen!)
For now please refer to:
* move Thunderbird 3 for users to SuMoMo: https://developer.mozilla.org/en/Thunderbird_3_for_users eg. smart folders and the arrows, multiple tabs, stars indicating whether contacts are in address book, threaded message interface)
[[Thunderbird/Support/InitialHowToWriteKBArticles]]
* ispdb for users - how it works, tips and tricks, faqs, working around it for exceptional cases
as well as the style guides below.
* moving from TB 2 to 3
* migration assistant
* perhaps a getting started with Thunderbird 3 that walks new Windows 7 users through the whole process of getting TB3 up and running i) installing ii)  adding a gmail account (or other popular account) iii) sending iv) receiving email
* tabbed browsing
* message archiving
* signature file piece - can edit inside in Account Settings


== Lightning related content ==
Thunderbird / MoMo versions of Firefox style guides: (won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)
see [[Calendar:Documentation]]


== Frequently asked support questions related content ==
*https://support.mozilla.com/en-US/kb/Approving+articles+and+edits?bl=n
* migrating email to clean install of Windows 7 (and perhaps Vista)
*https://support.mozilla.com/en-US/kb/Creating+articles
* Cannot send email
*https://support.mozilla.com/en-US/kb/Requesting+an+article
* AT&T Yahoo
*https://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents
* Window Live Mail / Hotmail
*https://support.mozilla.com/en-US/kb/Style+Guide
* what to do when email lost (compact folders)
*https://support.mozilla.com/en-US/kb/Knowledge+Base+Policies
* Compacting Folders
*https://support.mozilla.com/en-US/kb/Translating+articles
* Deleting index files .msf
 
* Backing up data
== Thunderbird 3 related content  ==
* periodic maintenance
 
* How to use Get Satisfaction to get support
Link to articles after completed in the status column Bug for adding SuMoMo product and component for KB articles: https://bugzilla.mozilla.org/show_bug.cgi?id=530137
* How to help support others using Get Satisfaction
 
* setting default to html email
{| class="fullwidth-table sortable"
* setting default to plain text
|-
* how to temporarily change the default for composition form using the Shift key
! article
* importing Outlook email and contacts into Windows 7 i.e starting from scratch
! priority
* importing Outlook email and contacts into Vista
! start/end date
! status
|-
| [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search How to use Global Search]
| P1
| <br>
| <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search SuMoMo staging]
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530113 How to use Tabs in Thunderbird 3 - 530113]
| P1
| <br>
| <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Message+Tabs?bl=n SuMoMo staging]
|-
| [https://stage.support.mozillamessaging.com/en-US/kb/Archived+messages?bl=n  Message Archiving]
| P1
| <br>
| <font color="green">Completed</font> - on
[https://stage.support.mozillamessaging.com/en-US/kb/Archived+messages?bl=n SuMoMo staging]
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530116 Thunderbird 3 for Windows 7 Users - 530116]
| P1
| <br>
| <font color="green"></font> <br>
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530118 Thunderbird 3 for Users - 530118 ]
| P1
| <br>
| <font color="green">Draft completed by TMZ (requires editing and approval)</font> <br>
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530122 Setting up Thunderbird 3 - 530122 ]
| P1
| <br>
| <font color="green">split into 3 by Jen Zed - 1 of 3 done, New in 3.0, left to do: sending and receiving mail,new accounts</font> <br>
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530123 Keyboard Shortcuts - 530123 ]
| P1
| <br>
| <font color="green">Completed, draft on SuMoMo by Jen Zed]</font> <br>
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530127 How to create a Signature File - 530127 ]
| P2
| <br>
| <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Signatures SuMoMo Stage]<br>
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530131 ISPDB for Users - 530131 ]
| P2
| <br>
| <font color="green">draft in progress by Jen Zed</font> <br>
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530133 Moving from Thunderbird 2 to 3 - 530133 ]
| P2
| <br>
| <font color="green"></font> <br>
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530135 What is the Migration Assistant - 530135 ]
| P2
| <br>
| <font color="green">draft in progress by Jen Zed</font> <br>
|}
 
=== Lower Priority ===
not in any order of priority
* [https://bugzilla.mozilla.org/show_bug.cgi?id=531917 Thunderbird Junk for users - 531917]
* [https://bugzilla.mozilla.org/show_bug.cgi?id=537818 How to create a newsgroup account - 537818]
* [https://bugzilla.mozilla.org/show_bug.cgi?id=537824 Protecting Stored Passwords using a Master Password - 537824]
 
== Lightning related content  ==
 
see [[Calendar:Documentation]]
 
== Frequently asked support questions related content ==
 
FAQ page and have answers to the following support questions (link to GS answers)  
 
*Cannot send email  
*AT&amp;T Yahoo  
*Window Live Mail / Hotmail  
*what to do when email lost (compact folders)  
*Compacting Folders  
*Deleting index files .msf  
*Backing up data  
*periodic maintenance  
*How to use Get Satisfaction to get support  
*How to help support others using Get Satisfaction  
*setting default to html email  
*setting default to plain text  
*how to temporarily change the default for composition form using the Shift key  
*importing Outlook email and contacts into Windows 7 i.e starting from scratch  
*importing Outlook email and contacts into Vista
Rtanglao
Confirmed users
5,365

edits

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