Thunderbird/Support/Initial SuMoMo content: Difference between revisions

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== Pre-requisites ==


* theming
== Pre-requisites  ==
* search working


== Meta Content ==
*theming
Thunderbird / MoMo versions of Firefox style guides:
*search working
(won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)
* https://support.mozilla.com/en-US/kb/Approving+articles+and+edits?bl=n
* https://support.mozilla.com/en-US/kb/Creating+articles
* https://support.mozilla.com/en-US/kb/Requesting+an+article
* https://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents
* https://support.mozilla.com/en-US/kb/Style+Guide
* https://support.mozilla.com/en-US/kb/Knowledge+Base+Policies
* https://support.mozilla.com/en-US/kb/Translating+articles


== Thunderbird 3 related content ==
== How to Write articles and Meta Content  ==
Link to articles after completed.
For now please refer to:
[[Thunderbird/Support/InitialHowToWriteKBArticles]]
as well as the style guides below.
 
Thunderbird / MoMo versions of Firefox style guides: (won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)
 
*https://support.mozilla.com/en-US/kb/Approving+articles+and+edits?bl=n
*https://support.mozilla.com/en-US/kb/Creating+articles
*https://support.mozilla.com/en-US/kb/Requesting+an+article
*https://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents
*https://support.mozilla.com/en-US/kb/Style+Guide
*https://support.mozilla.com/en-US/kb/Knowledge+Base+Policies
*https://support.mozilla.com/en-US/kb/Translating+articles
 
== Thunderbird 3 related content ==
 
Link to articles after completed in the status column Bug for adding SuMoMo product and component for KB articles: https://bugzilla.mozilla.org/show_bug.cgi?id=530137


{| class="fullwidth-table sortable"
{| class="fullwidth-table sortable"
! article !! priority !! start/end date !! status
|-
|-
| How to use Global Search
! article
| P1
! priority
|  
! start/end date
| <font color="green">Completed</font>
! status
|-
| [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search How to use Global Search]
| P1
| <br>
| <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search SuMoMo staging]
|-
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530113 How to use Tabs in Thunderbird 3 - 530113]
| P1  
| <br>
| <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Message+Tabs?bl=n SuMoMo staging]
|-
|-
| How to use Tabbed Browsing
| [https://stage.support.mozillamessaging.com/en-US/kb/Archived+messages?bl=n  Message Archiving]
| P1
| P1  
|  
| <br>
| <font color="green"></font>
| <font color="green">Completed</font> - on
[https://stage.support.mozillamessaging.com/en-US/kb/Archived+messages?bl=n SuMoMo staging]
|-
|-
| How to use Message Archiving
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530116 Thunderbird 3 for Windows 7 Users - 530116]
| P1
| P1  
|  
| <br>
| <font color="green"></font>
| <font color="green"></font> <br>
|-
|-
| Thunderbird 3 for Windows 7 Users
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530118 Thunderbird 3 for Users - 530118 ]
| P1
| P1  
|
| <br>
| <font color="green"></font>
| <font color="green">Draft completed by TMZ (requires editing and approval)</font> <br>
|-
|-
| Thunderbird 3 for Users
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530122 Setting up Thunderbird 3 - 530122 ]
| P1
| P1  
|
| <br>
| <font color="green"></font>
| <font color="green">split into 3 by Jen Zed - 1 of 3 done, New in 3.0, left to do: sending and receiving mail,new accounts</font> <br>
|-
|-
| Setting up Thunderbird 3
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530123 Keyboard Shortcuts - 530123 ]
| P1
| P1  
|  
| <br>
| <font color="green"></font>
| <font color="green">Completed, draft on SuMoMo by Jen Zed]</font> <br>
|-
|-
| How to create a Signature File
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530127 How to create a Signature File - 530127 ]
| P2
| P2  
|  
| <br>
| <font color="green"></font>
| <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Signatures SuMoMo Stage]<br>
|-
|-
| ISPDB for Users
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530131 ISPDB for Users - 530131 ]
| P2
| P2  
|  
| <br>
| <font color="green"></font>
| <font color="green">draft in progress by Jen Zed</font> <br>
|-
|-
| Moving from Thunderbird 2 to 3
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530133 Moving from Thunderbird 2 to 3 - 530133 ]
| P2
| P2  
|  
| <br>
| <font color="green"></font>
| <font color="green"></font> <br>
|-
|-
| What is the Migration Assistant
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530135 What is the Migration Assistant - 530135 ]
| P2
| P2  
|  
| <br>
| <font color="green"></font>
| <font color="green">draft in progress by Jen Zed</font> <br>
|}
|}


== Lightning related content ==
=== Lower Priority ===
see [[Calendar:Documentation]]
not in any order of priority
* [https://bugzilla.mozilla.org/show_bug.cgi?id=531917 Thunderbird Junk for users - 531917]
* [https://bugzilla.mozilla.org/show_bug.cgi?id=537818 How to create a newsgroup account - 537818]
* [https://bugzilla.mozilla.org/show_bug.cgi?id=537824 Protecting Stored Passwords using a Master Password - 537824]
 
== Lightning related content ==
 
see [[Calendar:Documentation]]  
 
== Frequently asked support questions related content  ==
 
FAQ page and have answers to the following support questions (link to GS answers)


== Frequently asked support questions related content ==
*Cannot send email  
FAQ page and have answers to the following support questions (link to GS answers)
*AT&amp;T Yahoo  
* Cannot send email
*Window Live Mail / Hotmail  
* AT&T Yahoo
*what to do when email lost (compact folders)  
* Window Live Mail / Hotmail
*Compacting Folders  
* what to do when email lost (compact folders)
*Deleting index files .msf  
* Compacting Folders
*Backing up data  
* Deleting index files .msf
*periodic maintenance  
* Backing up data
*How to use Get Satisfaction to get support  
* periodic maintenance
*How to help support others using Get Satisfaction  
* How to use Get Satisfaction to get support
*setting default to html email  
* How to help support others using Get Satisfaction
*setting default to plain text  
* setting default to html email
*how to temporarily change the default for composition form using the Shift key  
* setting default to plain text
*importing Outlook email and contacts into Windows 7 i.e starting from scratch  
* how to temporarily change the default for composition form using the Shift key
*importing Outlook email and contacts into Vista
* importing Outlook email and contacts into Windows 7 i.e starting from scratch
* importing Outlook email and contacts into Vista

Latest revision as of 06:27, 12 January 2010

Draft-template-image.png THIS PAGE IS A WORKING DRAFT Pencil-emoji U270F-gray.png
The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly.
If you have any questions or ideas, please add them as a new topic on the discussion page.

Pre-requisites

  • theming
  • search working

How to Write articles and Meta Content

For now please refer to: Thunderbird/Support/InitialHowToWriteKBArticles as well as the style guides below.

Thunderbird / MoMo versions of Firefox style guides: (won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)

Thunderbird 3 related content

Link to articles after completed in the status column Bug for adding SuMoMo product and component for KB articles: https://bugzilla.mozilla.org/show_bug.cgi?id=530137

article priority start/end date status
How to use Global Search P1
Completed - on SuMoMo staging
How to use Tabs in Thunderbird 3 - 530113 P1
Completed - on SuMoMo staging
Message Archiving P1
Completed - on

SuMoMo staging

Thunderbird 3 for Windows 7 Users - 530116 P1

Thunderbird 3 for Users - 530118 P1
Draft completed by TMZ (requires editing and approval)
Setting up Thunderbird 3 - 530122 P1
split into 3 by Jen Zed - 1 of 3 done, New in 3.0, left to do: sending and receiving mail,new accounts
Keyboard Shortcuts - 530123 P1
Completed, draft on SuMoMo by Jen Zed]
How to create a Signature File - 530127 P2
Completed - on SuMoMo Stage
ISPDB for Users - 530131 P2
draft in progress by Jen Zed
Moving from Thunderbird 2 to 3 - 530133 P2

What is the Migration Assistant - 530135 P2
draft in progress by Jen Zed

Lower Priority

not in any order of priority

Lightning related content

see Calendar:Documentation

Frequently asked support questions related content

FAQ page and have answers to the following support questions (link to GS answers)

  • Cannot send email
  • AT&T Yahoo
  • Window Live Mail / Hotmail
  • what to do when email lost (compact folders)
  • Compacting Folders
  • Deleting index files .msf
  • Backing up data
  • periodic maintenance
  • How to use Get Satisfaction to get support
  • How to help support others using Get Satisfaction
  • setting default to html email
  • setting default to plain text
  • how to temporarily change the default for composition form using the Shift key
  • importing Outlook email and contacts into Windows 7 i.e starting from scratch
  • importing Outlook email and contacts into Vista
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