Thunderbird/Support/Initial SuMoMo content: Difference between revisions

Latest revision as of 06:27, 12 January 2010

	THIS PAGE IS A WORKING DRAFT
	The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly. If you have any questions or ideas, please add them as a new topic on the discussion page.

Pre-requisites

theming
search working

How to Write articles and Meta Content

For now please refer to: Thunderbird/Support/InitialHowToWriteKBArticles as well as the style guides below.

Thunderbird / MoMo versions of Firefox style guides: (won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)

Thunderbird 3 related content

Link to articles after completed in the status column Bug for adding SuMoMo product and component for KB articles: https://bugzilla.mozilla.org/show_bug.cgi?id=530137

article	priority	status
How to use Global Search	P1	Completed - on SuMoMo staging
How to use Tabs in Thunderbird 3 - 530113	P1	Completed - on SuMoMo staging
Message Archiving	P1	Completed - on SuMoMo staging
Thunderbird 3 for Windows 7 Users - 530116	P1
Thunderbird 3 for Users - 530118	P1	Draft completed by TMZ (requires editing and approval)
Setting up Thunderbird 3 - 530122	P1	split into 3 by Jen Zed - 1 of 3 done, New in 3.0, left to do: sending and receiving mail,new accounts
Keyboard Shortcuts - 530123	P1	Completed, draft on SuMoMo by Jen Zed]
How to create a Signature File - 530127	P2	Completed - on SuMoMo Stage
ISPDB for Users - 530131	P2	draft in progress by Jen Zed
Moving from Thunderbird 2 to 3 - 530133	P2
What is the Migration Assistant - 530135	P2	draft in progress by Jen Zed

Lower Priority

not in any order of priority

Lightning related content

see Calendar:Documentation

Frequently asked support questions related content

FAQ page and have answers to the following support questions (link to GS answers)

Cannot send email
AT&T Yahoo
Window Live Mail / Hotmail
what to do when email lost (compact folders)
Compacting Folders
Deleting index files .msf
Backing up data
periodic maintenance
How to use Get Satisfaction to get support
How to help support others using Get Satisfaction
setting default to html email
setting default to plain text
how to temporarily change the default for composition form using the Shift key
importing Outlook email and contacts into Windows 7 i.e starting from scratch
importing Outlook email and contacts into Vista

@@ Line 1: / Line 1: @@
 {{draft}}
-== Pre-requisites ==
-* theming
+== Pre-requisites  ==
-* search working
-== Meta Content ==
+*theming
-Thunderbird / MoMo versions of Firefox style guides:
+*search working
-(won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)
-* https://support.mozilla.com/en-US/kb/Approving+articles+and+edits?bl=n
-* https://support.mozilla.com/en-US/kb/Creating+articles
-* https://support.mozilla.com/en-US/kb/Requesting+an+article
-* https://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents
-* https://support.mozilla.com/en-US/kb/Style+Guide
-* https://support.mozilla.com/en-US/kb/Knowledge+Base+Policies
-* https://support.mozilla.com/en-US/kb/Translating+articles
-== Thunderbird 3 related content ==
+== How to Write articles and Meta Content  ==
-Link to articles after completed.
+For now please refer to:
+[[Thunderbird/Support/InitialHowToWriteKBArticles]]
+as well as the style guides below.
+Thunderbird / MoMo versions of Firefox style guides: (won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)
+*https://support.mozilla.com/en-US/kb/Approving+articles+and+edits?bl=n
+*https://support.mozilla.com/en-US/kb/Creating+articles
+*https://support.mozilla.com/en-US/kb/Requesting+an+article
+*https://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents
+*https://support.mozilla.com/en-US/kb/Style+Guide
+*https://support.mozilla.com/en-US/kb/Knowledge+Base+Policies
+*https://support.mozilla.com/en-US/kb/Translating+articles
+== Thunderbird 3 related content  ==
+Link to articles after completed in the status column Bug for adding SuMoMo product and component for KB articles: https://bugzilla.mozilla.org/show_bug.cgi?id=530137
 {| class="fullwidth-table sortable"
-! article !! priority !! start/end date !! status
 |-
-| [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search How to use Global Search]
+! article
-| P1
+! priority
-|
+! start/end date
+! status
+|-
+| [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search How to use Global Search]
+| P1
+| <br>
 | <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search SuMoMo staging]
 |-
-| [https://bugzilla.mozilla.org/show_bug.cgi?id=530113 How to use Tabbed Browsing - 530113]
+| [https://bugzilla.mozilla.org/show_bug.cgi?id=530113 How to use Tabs in Thunderbird 3 - 530113]
 | P1
-|
+| <br>
-| <font color="green"></font>
+| <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Message+Tabs?bl=n SuMoMo staging]
 |-
-| [https://bugzilla.mozilla.org/show_bug.cgi?id=530115 How to use Message Archiving - 530115]
+| [https://stage.support.mozillamessaging.com/en-US/kb/Archived+messages?bl=n  Message Archiving]
 | P1
-|
+| <br>
-| <font color="green"></font>
+| <font color="green">Completed</font> - on
+[https://stage.support.mozillamessaging.com/en-US/kb/Archived+messages?bl=n SuMoMo staging]
 |-
 | [https://bugzilla.mozilla.org/show_bug.cgi?id=530116 Thunderbird 3 for Windows 7 Users - 530116]
 | P1
-|
+| <br>
-| <font color="green"></font>
+| <font color="green"></font> <br>
 |-
 | [https://bugzilla.mozilla.org/show_bug.cgi?id=530118 Thunderbird 3 for Users - 530118 ]
 | P1
-|
+| <br>
-| <font color="green"></font>
+| <font color="green">Draft completed by TMZ (requires editing and approval)</font> <br>
 |-
 | [https://bugzilla.mozilla.org/show_bug.cgi?id=530122 Setting up Thunderbird 3 - 530122 ]
 | P1
-|
+| <br>
-| <font color="green"></font>
+| <font color="green">split into 3 by Jen Zed - 1 of 3 done, New in 3.0, left to do: sending and receiving mail,new accounts</font> <br>
 |-
 | [https://bugzilla.mozilla.org/show_bug.cgi?id=530123 Keyboard Shortcuts - 530123 ]
 | P1
-|
+| <br>
-| <font color="green"></font>
+| <font color="green">Completed, draft on SuMoMo by Jen Zed]</font> <br>
 |-
 | [https://bugzilla.mozilla.org/show_bug.cgi?id=530127 How to create a Signature File - 530127 ]
 | P2
-|
+| <br>
-| <font color="green"></font>
+| <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Signatures SuMoMo Stage]<br>
 |-
 | [https://bugzilla.mozilla.org/show_bug.cgi?id=530131 ISPDB for Users - 530131 ]
 | P2
-|
+| <br>
-| <font color="green"></font>
+| <font color="green">draft in progress by Jen Zed</font> <br>
 |-
-| Moving from Thunderbird 2 to 3
+| [https://bugzilla.mozilla.org/show_bug.cgi?id=530133 Moving from Thunderbird 2 to 3 - 530133 ]
 | P2
-|
+| <br>
-| <font color="green"></font>
+| <font color="green"></font> <br>
 |-
-| What is the Migration Assistant
+| [https://bugzilla.mozilla.org/show_bug.cgi?id=530135 What is the Migration Assistant - 530135 ]
 | P2
-|
+| <br>
-| <font color="green"></font>
+| <font color="green">draft in progress by Jen Zed</font> <br>
 |}
-== Lightning related content ==
+=== Lower Priority ===
-see [[Calendar:Documentation]]
+not in any order of priority
+* [https://bugzilla.mozilla.org/show_bug.cgi?id=531917 Thunderbird Junk for users - 531917]
+* [https://bugzilla.mozilla.org/show_bug.cgi?id=537818 How to create a newsgroup account - 537818]
+* [https://bugzilla.mozilla.org/show_bug.cgi?id=537824 Protecting Stored Passwords using a Master Password - 537824]
+== Lightning related content  ==
+see [[Calendar:Documentation]]
+== Frequently asked support questions related content  ==
+FAQ page and have answers to the following support questions (link to GS answers)
-== Frequently asked support questions related content ==
+*Cannot send email
-FAQ page and have answers to the following support questions (link to GS answers)
+*AT&amp;T Yahoo
-* Cannot send email
+*Window Live Mail / Hotmail
-* AT&T Yahoo
+*what to do when email lost (compact folders)
-* Window Live Mail / Hotmail
+*Compacting Folders
-* what to do when email lost (compact folders)
+*Deleting index files .msf
-* Compacting Folders
+*Backing up data
-* Deleting index files .msf
+*periodic maintenance
-* Backing up data
+*How to use Get Satisfaction to get support
-* periodic maintenance
+*How to help support others using Get Satisfaction
-* How to use Get Satisfaction to get support
+*setting default to html email
-* How to help support others using Get Satisfaction
+*setting default to plain text
-* setting default to html email
+*how to temporarily change the default for composition form using the Shift key
-* setting default to plain text
+*importing Outlook email and contacts into Windows 7 i.e starting from scratch
-* how to temporarily change the default for composition form using the Shift key
+*importing Outlook email and contacts into Vista
-* importing Outlook email and contacts into Windows 7 i.e starting from scratch
-* importing Outlook email and contacts into Vista