Support/Weekly Meetings/Agenda 2010-04-12: Difference between revisions
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*"License file for this version could not be found" error on startup peaked after the 3.6.3 update, but we don't (yet) have a KB article for this. | *"License file for this version could not be found" error on startup peaked after the 3.6.3 update, but we don't (yet) have a KB article for this. | ||
*Broken website issues still account for the majority of unsolved chats. | *Broken website issues still account for the majority of unsolved chats. | ||
**Facebook games/chat problems most common last week, due to outdated plugins. | |||
'''Social Media''' | '''Social Media''' | ||
'''Roundtable''' | '''Roundtable''' | ||
Latest revision as of 17:13, 12 April 2010
Sumo
Knowledge Base
- New article: Plugin crash reports
- KB update plan for OOPP is drafted
- https://wiki.mozilla.org/Support/Kitsune/KB will be our main page for the Kitsune KB PRD work. (Will be updated soon)
- We should define details for the first Q2 metrics tests this week.
- So far the KB helpfulness has increased an average of 0.006 since SUMO 1.5.3 (daily avg since push minus daily avg for 7 days prior)
Forum
Live Chat
- "License file for this version could not be found" error on startup peaked after the 3.6.3 update, but we don't (yet) have a KB article for this.
- Broken website issues still account for the majority of unsolved chats.
- Facebook games/chat problems most common last week, due to outdated plugins.
Social Media
Roundtable