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Support/Weekly Meetings/Notes 2012-06-11: Difference between revisions
Support/Weekly Meetings/Notes 2012-06-11 (view source)
Revision as of 17:13, 11 June 2012
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== Sumo Development Update == | == Sumo Development Update == | ||
* | * Halfway through [http://scrumbu.gs/projects/sumo/2012.11/ 2012.11 sprint] | ||
* Army of Awesome improvement: now contributors will stay logged in to Twitter as long as they are logged in to SUMO. In the past, they pretty much had to log in every time they came back. ([https://bugzilla.mozilla.org/show_bug.cgi?id=613084 Bug 613084]) | * Army of Awesome improvement: now contributors will stay logged in to Twitter as long as they are logged in to SUMO. In the past, they pretty much had to log in every time they came back. ([https://bugzilla.mozilla.org/show_bug.cgi?id=613084 Bug 613084]) | ||
* Implementing some of the low hanging UX recommendations: | * Implementing some of the low hanging UX recommendations: | ||
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== UX == | == UX == | ||
* The phase 3 meeting is going to take place this Thursday at 9am Pacific, [Support/KB/Meetings/2012-06-14 replacing the weekly KB meeting] | |||
* Before the meeting, [https://support.mozilla.org/en-US/forums/contributors/708423 please read through this run-through of the wireframes] | |||
* [https://bugzilla.mozilla.org/show_bug.cgi?id=762255 Bug 762255] tracks the progress of our site visual design | |||
* [http://people.mozilla.com/~bpitoyo/sumo/ask-a-question.pdf The Ask A Question form had been updated], again, after our testing. There are two proposals here: | |||
*# Two-part process. First, confirm product and select topic. Second, fill in question. Third, confirm. | |||
*# One-part process. First, do everything. Second, confirm. '''In this step, we do away with topic selection entirely.''' | |||
* [http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes.pdf The desktop wireframes had also been updated] to reflect the latest wording. '''It should be pretty much pretty final now.''' | |||
* [http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes-mobile.pdf The mobile wireframes had also been updated] | |||
== Roundtable == | == Roundtable == | ||
* | *New design of home page & landing pages metrics for first 72 hours | ||
https://docs.google.com/spreadsheet/ccc?key=0AmCjyDM0fEFgdEhFRWdMTWtrN09jWTl0QmZSNGh1NHc#gid=0 | |||
Article helpfulness down 1/2 a point | |||
Forum questions stabilizing post-release | |||
Bounce rate is down 4% | |||
== Firefox Status Update == | == Firefox Status Update == | ||
There may be a 13.01. The decision will be made Wed. We are following a few top crashers and some emerging issues. Please see the Firefox 13 status thread for details. | |||
== Metrics == | == Metrics == | ||
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== Support Forum == | == Support Forum == | ||
* Would like some feedback on [https://bugzilla.mozilla.org/show_bug.cgi?id=762001 Bug 762001]. Depends on HTML Email notifications. (Tyler) | |||
* Working on improving Contributor documentation, will rerun thread answer helpfulness analysis after changes land (Tyler) | |||
== Thunderbird == | == Thunderbird == | ||
* Due to some partner-related issues (Gandi, Hover and YouSendIt) and other issues we will probably do a Thunderbird 13.0.1 this week. For more details please check out the [[Thunderbird/Thunderbird13.0SupportIssues|Thunderbird 13.0 Support Issues Wiki Page]] | |||