Support/Weekly Meetings/Notes 2012-06-11: Difference between revisions

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 == UX ==
+* The phase 3 meeting is going to take place this Thursday at 9am Pacific, [Support/KB/Meetings/2012-06-14 replacing the weekly KB meeting]
+* Before the meeting, [https://support.mozilla.org/en-US/forums/contributors/708423 please read through this run-through of the wireframes]
+* [https://bugzilla.mozilla.org/show_bug.cgi?id=762255 Bug 762255] tracks the progress of our site visual design
+* [http://people.mozilla.com/~bpitoyo/sumo/ask-a-question.pdf The Ask A Question form had been updated], again, after our testing. There are two proposals here:
+*# Two-part process. First, confirm product and select topic. Second, fill in question. Third, confirm.
+*# One-part process. First, do everything. Second, confirm. '''In this step, we do away with topic selection entirely.'''
+* [http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes.pdf The desktop wireframes had also been updated] to reflect the latest wording. '''It should be pretty much pretty final now.'''
+* [http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes-mobile.pdf The mobile wireframes had also been updated]
 == Roundtable ==
-*'''Please add your comments, questions and updates here.'''
+*New design of home page & landing pages metrics for first 72 hours
+https://docs.google.com/spreadsheet/ccc?key=0AmCjyDM0fEFgdEhFRWdMTWtrN09jWTl0QmZSNGh1NHc#gid=0
+Article helpfulness down 1/2 a point
+Forum questions stabilizing post-release
+Bounce rate is down 4%
 == Firefox Status Update ==
+There may be a 13.01. The decision will be made Wed. We are following a few top crashers and some emerging issues. Please see the Firefox 13 status thread for details.
 == Metrics ==
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 == Support Forum ==
+* Would like some feedback on [https://bugzilla.mozilla.org/show_bug.cgi?id=762001 Bug 762001]. Depends on HTML Email notifications. (Tyler)
+* Working on improving Contributor documentation, will rerun thread answer helpfulness analysis after changes land (Tyler)
 == Thunderbird ==
+* Due to some partner-related issues (Gandi, Hover and YouSendIt) and other issues we will probably do a Thunderbird 13.0.1 this week. For more details please check out the [[Thunderbird/Thunderbird13.0SupportIssues|Thunderbird 13.0 Support Issues Wiki Page]]