Support/KB/Meetings/2012-07-12: Difference between revisions
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==Desktop== | ==Desktop== | ||
*Flash! Still our #1 problem. No solution yet. The good news is that our Flash articles are performing well. | |||
*Firefox 15 - Michael is still researching what articles will need to be updated. Will have that posted by the end of the week. | |||
*User Education: | *User Education: | ||
**Michael and Matt met yesterday and looked at search logs and Susan's search analysis and came up with ten topics to prioritize for new and/or adjusted articles. Michael will start creating stub articles (summary and outlines) soon. | **Michael and Matt met yesterday and looked at search logs and Susan's search analysis and came up with ten topics to prioritize for new and/or adjusted articles. Michael will start creating stub articles (summary and outlines) soon. | ||
Revision as of 14:32, 12 July 2012
Meeting Details
Thursdays:
- 09:00 PDT
- 11:00 CDT
- 12:00 EDT
- 16:00 UTC
- 18:00 CET
Phone call details:
- California: 650-903-0800 then extension 92
- Toronto: 416-848-3114 then extension 92
- Toll-free: 800-707-2533 then password 369
- Skype (free): +18007072533 then password 369
Then, enter the conference number: 9435#
Video details:
- Guest video link
- You will need to download and install the Vidyo desktop software.
irc.mozilla.org: #sumo <== Click the link to use web-based chat
Design & Development work
- Visual design happening in bug 762255
Desktop
- Flash! Still our #1 problem. No solution yet. The good news is that our Flash articles are performing well.
- Firefox 15 - Michael is still researching what articles will need to be updated. Will have that posted by the end of the week.
- User Education:
- Michael and Matt met yesterday and looked at search logs and Susan's search analysis and came up with ten topics to prioritize for new and/or adjusted articles. Michael will start creating stub articles (summary and outlines) soon.
- Michael and Roland met earlier this week to talk about a bigger user education vision. They'll be reaching out to Product Marketing, User Engagement and the Foundation to see what their goals and priorities are. We'll have a breakout session during the work week for anyone interested in thinking about this. We're collecting ideas here.