Thunderbird/StatusMeetings/2012-10-23/SupportAppendix: Difference between revisions
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== Get Satisfaction Detailed Report == | == Get Satisfaction Detailed Report == | ||
(see stats graphic section) | (see stats graphic section) | ||
# sadness = 520/675 = 77% because my screenshot didn't capture that part! (2 weeks ago:73%) | # sadness = 520/675 = 77% because my screenshot didn't capture that part! (2 weeks ago:73%) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | ||
#* 18,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_16_message_madness_spell_checker_on_steroids | |||
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/compact_folder_question | |||
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/managing_address_lists-dwnr6 | |||
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/compacting_messages-ftlgf | #* 11,http://getsatisfaction.com/mozilla_messaging/topics/compacting_messages-ftlgf | ||
#* 9,http://getsatisfaction.com/mozilla_messaging/topics/ | #* 9,http://getsatisfaction.com/mozilla_messaging/topics/help_tb_17_0 | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 163,stan_647060 (v);152,sfhowes (v);101,wayne_mery (v);93,chrisramsden (v);52,matt_678579 (v);47,elcameleon1 (v);46,san_2972983 (v);42,anje_yelf (v);33,oeekker (v);23,finitarry (v);11,ssitter (v);11,raykremer (v);9,christ1 (v);9,rsx11m (v);8,jonathan_protzenko (v);6,rtanglao([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | |||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - | |||
# new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
# new / closed topics Monday-Sunday: Mon | # new / closed topics Monday-Sunday: Mon 217/17, Tue 217/25, Wed 218/19, Thu 177/15, Fri 177/14, Sat 113/8, Sun 128/11 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb]) | ||
== 20% projects == | == 20% projects == | ||
Latest revision as of 00:31, 23 October 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 520/675 = 77% because my screenshot didn't capture that part! (2 weeks ago:73%)
- Top 5 active (getactive-m.rb)
- 18,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_16_message_madness_spell_checker_on_steroids
- 17,http://getsatisfaction.com/mozilla_messaging/topics/compact_folder_question
- 11,http://getsatisfaction.com/mozilla_messaging/topics/managing_address_lists-dwnr6
- 11,http://getsatisfaction.com/mozilla_messaging/topics/compacting_messages-ftlgf
- 9,http://getsatisfaction.com/mozilla_messaging/topics/help_tb_17_0
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 163,stan_647060 (v);152,sfhowes (v);101,wayne_mery (v);93,chrisramsden (v);52,matt_678579 (v);47,elcameleon1 (v);46,san_2972983 (v);42,anje_yelf (v);33,oeekker (v);23,finitarry (v);11,ssitter (v);11,raykremer (v);9,christ1 (v);9,rsx11m (v);8,jonathan_protzenko (v);6,rtanglao(gethappykludged-m.rb)
- new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 217/17, Tue 217/25, Wed 218/19, Thu 177/15, Fri 177/14, Sat 113/8, Sun 128/11 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
