MozillaWiki

Contribute/Canned responses: Difference between revisions

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To help answer any questions that come in through the contact form on the Get Involved page or through volunteer matching sites, we have a number of canned responses for different contribution areas.
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=General=
To help answer questions about how to contribute that come in through the contact form on the [http://www.mozilla.org/contribute Get Involved page] or through other channels, we have a number of canned responses for different contribution areas.


''Can be used if someone fills out the form without indicating which area of interest they are writing about.''
'''Auto-responses process'''


Thanks for your interest in getting involved with Mozilla.  If there's a type of activity you'd like to find out more about (marketing, coding, testing, localization...) please feel free to write me back and I'll be happy to help you get started on a project.  There is a list of different project areas at
Note that the Get Involved form does send out auto-responses to some of the inquiries depending on the preferences of the Stewards for the [[Contribute/Funnels|various functional and regional areas]].  The auto-response process is:


http://www.mozilla.org/contribute/areas.html
* A potential volunteer fills out the form on the Get Involved page.


==General Test==
* If they choose an area of interest that has an auto-response, that message is sent out immediately.


Thank you for your interest in getting involved with Mozilla.
* The original inquiry from the form is still delivered so a point person can review and reply manually if there is a need to address a specific question.


A great way to get started is to spread the word about Firefox.  Grab a button and put it on your site, blog, Facebook or wherever.
* The auto-response has a reply-to address set for the point person for that area of interest, so you will get an email if someone replies to the auto-response.


http://www.mozilla.org/contribute/buttons/firefox.html
More information about this workflow is available at [[Contribute/Inquiry_Workflow]]


If you'd like to learn more about other ways to help out, take a look at
=Accessibility=


http://www.mozilla.org/contribute/areas.html
Thank you for your interest in getting involved with Mozilla.  To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:


If there's a type of activity you're interested in, please feel free to write me back and I'll be happy to help you get started on a project.
https://wiki.mozilla.org/Accessibility


=Coding=
If you have any questions about this or if this is not your interest, let me know.


Hi, and thanks for your interest in getting involved with Mozilla!  Feel free to email me with any questions you have.
=Accessibility (long version)=


To get started coding for Firefox or other applications, one of the best things to do is taking a look at our Developer Guide to get familiar with our tools and code:
Thank you for your interest in getting involved with Mozilla.  To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:


https://developer.mozilla.org/En/Developer_Guide
https://wiki.mozilla.org/Accessibility


I'd also encourage you to read this blog post that gives tips on how to get started with coding
Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web. Web accessibility also benefits others, including older people with changing abilities due to aging.


http://www.joshmatthews.net/blog/2010/03/getting-involve-with-mozilla/
Since accessibility issues can be very broad in scope, I suggest you be very specific regarding the area(s) of accessibility you are interested in pursuing.


If you have any questions about any of this, posting to our forums or using our chat server are both good places to go.
If you have any questions about this or if this is not your interest, let me know.


http://www.mozilla.org/community/forums/
or


http://irc.mozilla.org
I am sorry to hear you're having problems accessing the internet in some
fashion. Please tell us about your problem in detail by posting to our support site
http://support.mozilla.com/kb/ask, we'll see what we can do to help.


You're also welcome to write me back with any questions.  I'm happy to help you find a specific bug or project to work on.
=Add-ons=


=Coding (jdm)=
The Add-ons auto-response text can be found at:
Hi, and thanks for your interest in getting involved with Mozilla! I'm Josh, one of the many volunteer Firefox developers. Feel free to email me with any questions you have.


Is there any specific part of Firefox you'd like to work on?  What sort of programming experience do you have? There's a list of bugs that have been tagged as being good for someone just getting started [0], but it can be a bit overwhelming to look through. If you have an area of interest, I can help you find something to work on.
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/addons.txt


To get started coding for Firefox or other applications, one of the best things to do is taking a look at our Developer Guide [1] to get familiar with our tools and code.  I know it's a lot of information; we're working on making it easier for new people to get started, but it's a slow process.  I also wrote a blog post [2] based on my experiences that gives tips on how to get involved with coding.
=Blogging=


If you have any questions about any of this, posting to our forums [3] or using our chat server [4] are both good places to go. On irc.mozilla.org, there's the #introduction channel specifically for people just getting started.  You're also welcome to write me back with any questions. I'm happy to help you find a specific bug or project to work on.
Hi!


Thanks for your interest in helping Mozilla by blogging.


Cheers,
A great way to get started is to write a post on your blog about what Mozilla or Firefox means to you. Please email me a link when you have posted it. I'm also interested in what your experience is with blogging, what topics you'd like to write about, and anything else you think is relevant. Please include that in your email.


Josh
If you use Twitter, you can tweet a link to your post with the hashtag #mozilla, to get more people to see it.


[0] http://tinyurl.com/goodbugs
Here are some resources about Mozilla to help you with blogging about Mozilla:


[1] https://developer.mozilla.org/En/Developer_Guide
* Mozilla's mission: http://www.mozilla.org/mission/
* Our style guide, including brand and logo guidelines: http://www.mozilla.org/styleguide
* Press announcements: https://blog.mozilla.org/press/
* News and tips for Firefox users: https://blog.mozilla.org/theden/


[2] http://www.joshmatthews.net/blog/2010/03/getting-involve-with-mozilla/
If you really want to "drink from the firehose", Planet Mozilla is an aggregation of blogs by many different Mozilla contributors, working in many different areas of the Mozilla project. You can read it on the Web at http://planet.mozilla.org/
You can also subscribe in a feed reader (see the buttons on the web page), which makes it easier to pick and choose what articles to read. If you see a post that catches your interest, you could write a blog post that puts your own perspective on that topic.


[3] http://www.mozilla.org/community/forums/
Thanks again, and I look forward to hearing from you!


[4] http://irc.mozilla.org
=Careers=


=Coding (pbiggar modified)=
For information about available careers, please check out our career site at
https://careers.mozilla.org


Hi,
=Coding=
I'm Josh, one of the C++ developers on the Mobile team. Great to have you!


To get started with the codebase, have a look at http://developer.mozilla.org/En/Introduction.
I'm Josh, one of many Firefox developers. Glad to hear from you! Feel
free to have a look at http://whatcanidoformozilla.org if you're
interested in joining a particular project or team. Meanwhile, I'll
tell you about some general opportunities for writing code for
Firefox.


If you need any help, you can obtain it on IRC. I recommend visiting #introduction, which is specifically for newcomers. See
To get started with the codebase, have a look at
http://developer.mozilla.org/En/Introduction.
 
If you need any help, you can obtain it on IRC. I recommend visiting
#introduction, which is specifically for newcomers. See
http://irc.mozilla.org for how to access it.
http://irc.mozilla.org for how to access it.


And feel free to contact me anytime if you're having any problems! I'm jdm on IRC, or just josh@joshmatthews.net.
Feel free to contact me anytime if you're having any problems!


Happy hacking,
Happy hacking,
Josh
Josh
=Coding (pbiggar)=
Hi,
I'm Paul, one of the C++ developers on the Javascript team. Thanks for your interest in contributing to Mozilla.
We have a page explaining how to get involved with Mozilla at http://developer.mozilla.org/En/Introduction. In addition, I can help you with any specific questions you may have.
C++ not your language? Don't worry - we have projects in C, JS, CSS, HTML, PHP, Python, Perl, shell/make, and probably others. Let me know what you can do and I'll find a way for you to contribute.
Finally, most of our developers are willing to help in person, and you can find them on irc most of the day, in particular in the #introduction channel, which is specifically for newcomers to Mozilla. See http://irc.mozilla.org for how to access it.
If you have any more questions, or just don't know where to start, please feel free to contact me directly. I'm pbiggar on IRC, or you can email me at pbiggar@mozilla.com.
Happy hacking,
Paul


=Coding (Java)=
=Coding (Java)=
Line 115: Line 112:
If you have any questions about any of this, feel free to write me back.
If you have any questions about any of this, feel free to write me back.


=Coding (Webdev)=
Hi,
I'm ___, one of the developers on the ___ site. Glad to hear from you!
The easiest place to start is probably one of our larger site projects[1] - each has a dedicated team and established communication channels. Mozilla has hundreds of other websites[2] and much of the source code is available online. Do you have something specific you want to help with?
If you need any help, you can obtain it on IRC. I recommend visiting #introduction, which is specifically for newcomers. And our Webdev group is in #webdev. See http://irc.mozilla.org for how to access it.
Feel free to contact me if you're having any problems! I'm ___ on IRC, or _email_.
Happy hacking,
___
[1] https://blog.mozilla.com/webdev/get-involved/
[2] https://www.mozilla.org/community/directory.html
=Design=
=Design=


Thank you for your interest in getting involved with Mozilla. 
The Design auto-response text can be found at:
 
For design projects, there are a couple of good places to get started.


http://creative.mozilla.org/
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/design.txt


and
=Documentation and writing=


http://design-challenge.mozillalabs.com/
The Documentation auto-response text can be found at:


If you have any questions about any of this, feel free to write me back.
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/documentation.txt


=Marketing=
==Spanish==
For people who respond to the /en-US form with a message in Spanish, use this response to direct them into the Mozilla Hispano process:


Thank you for your interest in getting involved with Mozilla. For marketing projects, there are a few good places to get started.
Si estás interesado en ayudar con la redacción de la documentación de
Mozilla, por favor rellena la versión en español del formulario de
participación:
http://www.mozilla.org/es-ES/contribute/


There is a Community Marketing Guide at:
=Education=


http://guides.mozilla.org/Marketing
The Education auto-response text can be found at:


The Mozilla marketing group is also a good place to find out what others are talking about and talk about your ideas:
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/education.txt


http://groups.google.com/group/mozilla.marketing/topics
=Firefox OS=


Every two weeks we also have an open marketing call.  If you subscribe to the marketing list you'll see the call details and agenda.  This is a good way to ask questions and meet fellow marketeers.
Thanks for your interest in getting involved with Firefox OS.


If you have any questions about any of this, let me know.
If you're a developer, you can find out more about hacking on Firefox OS at


=Marketing: Post-Fx 6 + Webify Me=
https://developer.mozilla.org/en-US/docs/Mozilla/Firefox_OS


Thanks for offering to help! We just released Firefox 6 and announced our Webify Me campaign.  The best way to get started is to share the news.  Here's how:
You don't have to be a developer though to help out.  For instance, you can help users of Firefox OS by contributing to our Support site.  Learn more about that at


*Firefox 6*
https://support.mozilla.org/en-US/kb/how-contribute-firefox-os-even-if-youre-not-techni


Mozilla Blogs - please share:
You can also help us spread the word about Firefox OS by joining our affiliates program and putting a Firefox OS banner on your web site, Facebook account or email. Learn more at
Windows, Mac and Linux: http://mzl.la/n7abiy
Android:http://mzl.la/rnEFmY
Hacks: http://mzl.la/pX1eQC


Twitter post - please retweet:
https://affiliates.mozilla.org/
Get the latest Firefox for Windows, Mac and Linux update w/new dev tools
and improved Panorama performance http://mzl.la/n7abiy
http://twitter.com/#!/firefox/status/103487878193102848
 
Firefox website buttons - Grab a button and put it on your site, blog, Facebook or wherever:
http://www.mozilla.org/contribute/buttons/firefox.html
 
*Webify Me*
Webify:  Visualize what your Web looks like now and share it to your
friends via Twitter and Facebook.  Here's how to get started:
 
Visit the Webify Me website: https://webifyme.org/
Answer a series of fun questions
Receive your own personalized visualization of your web.
Add your collage to the gallery
Share it to your friends on Facebook and Twitter
 
If you have any questions, please let me know.  You can join the marketing mailing list for more opportunities + to meet other volunteers.
http://groups.google.com/group/mozilla.marketing/topics
 
Thanks!
 
=Marketing Test=
 
Thank you for your interest in getting involved with Mozilla.
 
A great way to get started is to help us spread the word about Firefox.  Grab a button and put it on your site, blog, Facebook or wherever.
 
http://www.mozilla.org/contribute/buttons/firefox.html
 
If you'd like to learn more about other ways to help us with marketing, please join the marketing forum at
 
http://groups.google.com/group/mozilla.marketing/topics


If you have any questions about any of this, let me know.
If you have any questions about any of this, let me know.


=User Research=
=Firefox Question=
Thanks for pinging the user experience research team!


There are three ways you can contribute to creating more awesome user experiences at Mozilla.
I'm sorry to hear about some of the issues you are running into with Firefox. Perhaps we can help solve your problem with a simple fix.


1. '''Evaluate Our Designs''':
I suggest asking about this on our Firefox support site at
We're always looking for people to talk to - via phone/video or in-person -  about our upcoming products and services.  Take this quick 13-question survey: (copy/paste in your browser) => '''bit.ly/qVDMYd'''  to be notified of when we're conducting research.


2. '''Conduct Usability Mobile & Desktop Evaluations in Your Community''':
http://support.mozilla.com/kb/ask
We can't be everywhere all the time and so we're relying on our community to lend a hand.  Email me: diane+contribute@mozilla.com with your city/state/providence and the number of hours you have a week to dedicate to conducting usability tests.
 
3. '''Join Test Pilot''':
Test Pilot is a platform collecting structured user feedback through Firefox. The Test Pilot studies explore how people use their web browser and the Internet - get the add-on: https://testpilot.mozillalabs.com/.
 
=Design=
 
Thank you for your interest in getting involved with Mozilla.
 
For design projects, there are a couple of good places to get started.
 
http://creative.mozilla.org/
 
and
 
http://design-challenge.mozillalabs.com/
 
If you have any questions about any of this, feel free to write me back.
 
= QA =
 
Hi,
 
We're happy to hear of your interest in Mozilla QA. Our team consists of
five groups Web QA, Browser Technologies, Automation, Services, and Desktop
Firefox.
 
You can see a quick overview of our teams in this page:
http://quality.mozilla.org/
 
Depending your area or areas of interest I can help you explore some of the
things you can help with.
 
We've just started a new development process that should allow us to release
a few new features in the browser every six weeks, as opposed to tons of
features every year or so. We are going to need lots of help tracking the
status of new features, creating test plans for new features, creating test
cases, testing these new features and making sure these are in good shape
before they are deemed ready to go out in a specific release. You can see a
list of features we are working on:
https://wiki.mozilla.org/Features/Firefox
 
Many of those features currently have no QA ownership, so depending on your
interest and how much time you can invest, you could for example take on one
of those features to test it. Of course, there are many more things we do on
a daily basis which you can engage in to become familiar with the project
before you commit to "owning" a feature. These tasks include triaging bugs
that have been filed by community members but which have not been confirmed,
verifying new bugs fixes, finding regression ranges for identified issues
and so on.
 
If you'd like you can also come to one of our weekly testdays, where we
gather on irc://irc.mozilla.com/#testday and we go through some of the tasks
I described above. It's a good opportunity to say hi and get to know the
team and other volunteers and try on some new features or just hang out.
These happen every Friday from 8am to 5pm Pacific time, and you can find
details of upcoming testdays and other events on http://quality.mozilla.org/
 
Let me know if you have any questions. Thanks you for your interest in
participating in the project.
 
<< Your Name and Role >>
 
=Add-ons=
 
Thanks for your interest in getting involved with Mozilla.  For more information about add-ons, I'd recommend taking a look at the Add-on Developer Hub.  This site has documentation, tools and ways to get in touch with other people interested in add-on development.
 
https://addons.mozilla.org/developers/
 
There's a also the Add-ons Forum, where you can post questions and talk with other add-ons developers.
 
https://forums.addons.mozilla.org/
 
If you have any questions about this, feel free to write back.
 
=Firefox Suggestions=
 
Thanks for your suggestion about Firefox.  I'd encourage you to look at the available add-ons to see if there's already something that does what you are interested in.
 
https://addons.mozilla.org/
 
You may also be interested in creating your own add-on to add this feature.  You can learn more about how to do that at
 
https://addons.mozilla.org/developers/
 
or


Thanks for your interest in providing feedback about Firefox.
Please be specific and also post any error messages if available and/or a crash ID so that we can have a more complete understanding of the issue.


I'd recommend trying out a preview release of the next version of Firefox to see the latest features we've been working on.  You can download that at
Thanks, we're here to help.
 
http://www.mozilla.com/firefox/channel/
 
After trying that out, you can share your thoughts at
 
http://input.mozilla.com/release/feedback
 
If you are only interested in making a suggestion or providing feedback regarding your current version, you can do so here: http://input.mozilla.com/en-US/feedback
 
=Mirrors=
 
Thanks for your interest in getting involved with Mozilla.  There is information about how to take part in our mirror network at:
 
http://www.mozilla.org/community/mirroring.html
 
You are also welcome to join the mirrors mailing list which is used to notify mirror admins of impending releases and changes to mirroring policy.
 
http://mail.mozilla.org/listinfo/mirrors
 
If you have any questions about this, feel free to write back.
 
=Labs=
 
Thanks for your interest in getting involved with Mozilla. If you're interested in learning more about Mozilla Labs, I'd recommend checking out the following links:
 
http://design-challenge.mozillalabs.com/
 
http://mozillalabs.com/how-to-get-involved/
 
If you have any questions about this, feel free to write back.
 
=Security=
 
Thank you for your interest in getting involved with Mozilla.  To learn more about our security process, I'd recommend taking a look at our Security Center and then checking out and posting to our security group.
 
http://www.mozilla.org/security/
 
http://groups.google.com/group/mozilla.dev.security/topics
 
If you have any questions about this, let me know.
 
=Accessibility=
 
Thank you for your interest in getting involved with Mozilla.  To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:
 
https://wiki.mozilla.org/Accessibility
 
I'd also encourage you to read through recent posts on the accessibility group and post there with information about what you're interested in:
 
http://groups.google.com/group/mozilla.dev.accessibility/topics
 
Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web. Web accessibility also benefits others, including older people with changing abilities due to aging.
 
Since accessibility issues can be very broad in scope, I suggest you be very specific regarding the area(s) of accessibility you are interested in pursuing.
 
If you have any questions about this or if this is not your interest, let me know.


or
or


I am sorry to hear you're having problems accessing the internet in some
Sorry to hear you're having problems with Thunderbird.
fashion. Please tell us about your problem in detail by posting to our support site
http://support.mozilla.com/kb/ask, we'll see what we can do to help.
 
=Support=
 
Thanks for your interest in helping people with support questions and welcome to the Mozilla community.


A great way to get started with helping users is to use our Army of Awesome page to quickly respond to questions people have about Firefox.  You can find it at:
I suggest asking about this on our Thunderbird support site at


http://support.mozilla.com/army-of-awesome
http://support.mozillamessaging.com/en-US/home
 
If you're interested in finding about other ways to get involved with our support community, the following page has some useful information:
 
https://support.mozilla.com/kb/superheroes-wanted
 
If you have any questions about this, feel free to write me back.
 
=Firefox Question=
 
I'm sorry to hear about the issue you are running into with Firefox.
 
I suggest asking about this on our Firefox support site at
 
http://support.mozilla.com/kb/ask


or
or
Line 432: Line 213:
your issue, thanks.
your issue, thanks.


=Careers=
=Firefox Student Ambassadors=


For information about available careers, please check out our career site at
So glad to hear you're interested in Mozilla! As a student, we have the option for you to join our Firefox Student Ambassador Program. You can sign up here: https://www.mozilla.org/en-US/contribute/studentambassadors/ and read all about it here: https://wiki.mozilla.org/StudentAmbassadors. Excited to have you on board!


http://www.mozilla.com/about/careers.html
=Firefox Suggestions=


=Students=
The Firefox Suggestion auto-response text can be found at:


If you're interested in talking to other students participating in Mozilla as part of a class or if you're interested in finding out more about projects that are well suited to students, I suggest taking a look at the Mozilla Education site at
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/suggestions.txt


https://wiki.mozilla.org/Education/
=General=


=Drumbeat=
Text for a response to someone that doesn't indicate any particular area of interest can be found at:


Thanks for your interest in getting involved with Mozilla. There's more
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/other.txt
information about what Drumbeat is and how you can get involved at


http://www.drumbeat.org/about
=Legal=


I'd also encourage you to read through and post to the drumbeat forum at
Thank you for your interest in getting involved with Mozilla.
 
http://groups.google.com/group/mozilla.community.drumbeat/topics
 
=Testing=
 
Thanks for your email and welcome to the Mozilla Community.
 
You can download a nightly version of Firefox to help test what is coming in future releases of Firefox.  You can download test releases at:
 
http://nightly.mozilla.org/


The following page has information about how to test and report feedback on the nightly.
I would encourage you to introduce yourself and join the discussion on Mozilla's legal forum at


http://www.mozilla.org/projects/minefield/
http://groups.google.com/group/mozilla.legal/topics


If you have any questions about this, please feel free to post to our QA forums at:
I'll also forward your information directly to our legal team.


http://groups.google.com/group/mozilla.dev.quality/
If you have any questions about this or would like to talk about how to get involved in other areas of the project, feel free to write me back.


=Localization=
=Localization=


Thanks for your email and welcome to the Mozilla Community. 
The Localization auto-response text can be found at:


Localization is a very important area and there are many opportunities for getting started on a project.
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/localization.txt


If there is a specific language you are interested in, let me know and I can connect you to the right localization team.  For a general overview of the localization process, check out the pages at
===Follow up to l10n inquiry===


https://wiki.mozilla.org/L10n
We're very excited to have you join the Mozilla localization (l10n) effort! Your skills and dedication will be very valuable to your l10n team.


You're also welcome to read through and post to the localization forums at
Next step, follow the steps outline on http://wiki.mozilla.org/L10n:Contribute. When you contact your l10n team, please CC me on that email so that I can help to make sure you receive a prompt response.


http://groups.google.com/group/mozilla.dev.l10n/topics
If you have any questions or difficulties, please let me know.


Welcome!


or
=Marketing=


The Marketing auto-response text can be found at


Thanks for your email and welcome to the Mozilla Community.
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/marketing.txt


To get started on a project, I'd suggest contacting members of the LOCALE localization team to learn more about where they need help.  You can find their contact information at
= Non-Contribute Request =


https://wiki.mozilla.org/L10n:Teams:??
I'm sorry, but your entry is beyond the scope of the purpose of this form, which is to direct your interest in contributing to Mozilla and its products and communities. We are not able to see a connection between your response and Mozilla. You can learn more about Mozilla here: www.mozilla.org/about/


For a general overview of the localization process, check out the pages at
If you would like to refine your response so that it relates more directly to Mozilla's activities, we would be most happy to help you find a way to participate. Mozilla depends on a broad and diverse set of contributors, and we appreciate your interest.


https://wiki.mozilla.org/L10n
= QA =


You're also welcome to read through and post to the localization forums at
The QA auto-response text can be found at


http://groups.google.com/group/mozilla.dev.l10n/topics
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/qa.txt


=Website Feedback=
=Security=


By the way, if you're interested in helping us improve our web sites even more, you're certainly welcome to get involved.
Thank you for your interest in getting involved with Mozilla.  To learn more about our security process, I'd recommend taking a look at our Security Center and then checking out and posting to our security group.


Our web sites are run as open projects and there are plenty of opportunities to get involved with web QA, web development and more.  
http://wiki.mozilla.org/security/


Here are some links if you're interested in learning more.
http://groups.google.com/group/mozilla.dev.security/topics


http://quality.mozilla.org/teams/web-qa/
If you have any questions about this, let me know.


http://blog.mozilla.com/webdev/get-involved/


If you have any questions about any of this or would like to talk more, feel free to write me back.
=Systems Administration=


=Firefox 4 Toolbar Questions=
TBD


The latest version of Firefox has all of the same features from earlier versions, although some of the toolbar buttons have been hidden to make more room for web pages.
=Support=
 
You can change the default toolbar settings in Firefox 4 and set things up however you like.  The following support articles have information about how to show, add and move toolbars and toolbar items.


http://support.mozilla.com/en-US/kb/what-happened-bookmarks-toolbar
The Support auto-response text can be found at


http://support.mozilla.com/en-US/kb/how-do-i-customize-toolbars
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/support.txt


= Thunderbird  =
= Thunderbird  =
Line 542: Line 311:
- Write an Add-on http://developer.mozilla.org/en/Extensions/Thunderbird <br>
- Write an Add-on http://developer.mozilla.org/en/Extensions/Thunderbird <br>
- Fix a Bug http://www.mozilla.org/hacking/<br>  
- Fix a Bug http://www.mozilla.org/hacking/<br>  
- Spread the Word http://www.spreadthunderbird.com/<br>
- Spread the word by blogging or tweeting about Thunderbird<br>


Members of the Thunderbird team can usually be found on the #maildev IRC channel on irc.mozilla.org. Feel free to drop in and say "hi". If you have any questions, write me back and I'll be happy to help.  
Members of the Thunderbird team can usually be found on the #maildev IRC channel on irc.mozilla.org. Feel free to drop in and say "hi". If you have any questions, write me back and I'll be happy to help.  
Line 549: Line 318:
</code>
</code>


=Documentation=
=UX=
 
Thanks for your interest in getting involved with Mozilla.
 
Check out the Mozilla UX blog to learn more about what projects are going on and what you may be interested in helping with.
 
https://blog.mozilla.org/ux/


Hello! Thanks for your interest in helping with Mozilla's documentation.
You can talk directly to members of the UX team on our chat server at
There are several ways you can help:


* Write Firefox Knowledge Base articles http://support.mozilla.com/en-US/kb/improve-knowledge-base
irc://irc.mozilla.org/#UX
* Write Thunderbird Knowledge Base articles http://support.mozillamessaging.com/en-US/kb/improve-knowledge-base
* Help with Mozilla Developer Network docs http://developer.mozilla.org/Project:en/How_to_Help


Thanks again for your interest, and welcome to the Mozilla Contributor
For help using our chat server, there's more information at
Community!


=Student Reps=
http://irc.mozilla.org


Thanks for being in touch about getting involved with Mozilla's student programs! Your conference sounds like a great opportunity to share the Mozilla Project with your academic community.
=Web Development=


Please bookmark and explore the Student Reps website (http://studentreps.mozilla.org/en) -- it should have everything you need to know about starting different Mozilla projects at school. Join the mailing list to receive updates as we re-launch the Student Reps program: http://www.mozilla.org/en-US/newsletter/studentreps. After you sign-up for the mailing list (and accept the Terms of Use), please send me an email with your full, name, school, city and country, and I will send you a letter confirming your office as a Student Rep.
The Web Development auto-response text can be found at:


Thanks again--I look forward to working with you :-)
https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/webdev.txt


=Auto-responses=
=Website Feedback=


How does the auto-response work?
By the way, if you're interested in helping us improve our web sites even more, you're certainly welcome to get involved.


* Someone fills out the form.
Our web sites are run as open projects and there are plenty of opportunities to get involved with web QA, web development and more.  


* If they choose an area of interest that has an auto-response, that message is sent out immediately.
Here are some links if you're interested in learning more.


* The original inquiry from the form is still delivered so a point person can review and reply manually if there is a need to address a specific question.
http://quality.mozilla.org/teams/web-qa/


* The auto-response has a reply-to address set for the point person for that area of interest, so you will get an email if someone replies to the auto-response.
http://blog.mozilla.com/webdev/get-involved/


Tracking which areas have auto-responses and which areas don't want them.
If you have any questions about any of this or would like to talk more, feel free to write me back.


* Support (yes)
[[Category: Contribute]]
* L10n (no)
* QA (yes)
* Coding (no)
* Add-ons (yes)
* Marketing ?
* Student reps (yes)
* Documentation (yes)
* IT (no)
* Automation (no)
* Research ?
* Thunderbird (no)
* Accessibility (no)
* Firefox Suggestions (yes)
* Other (yes)

Latest revision as of 07:29, 23 January 2015

Ambox outdated.png THIS PAGE MAY BE OUTDATED
This article is in parts, or in its entirety, outdated. Hence, the information presented on this page may be incorrect, and should be treated with due caution until this flag has been lifted. Help by editing the article, or discuss its contents on the talk page.

To help answer questions about how to contribute that come in through the contact form on the Get Involved page or through other channels, we have a number of canned responses for different contribution areas.

Auto-responses process

Note that the Get Involved form does send out auto-responses to some of the inquiries depending on the preferences of the Stewards for the various functional and regional areas. The auto-response process is:

  • A potential volunteer fills out the form on the Get Involved page.
  • If they choose an area of interest that has an auto-response, that message is sent out immediately.
  • The original inquiry from the form is still delivered so a point person can review and reply manually if there is a need to address a specific question.
  • The auto-response has a reply-to address set for the point person for that area of interest, so you will get an email if someone replies to the auto-response.

More information about this workflow is available at Contribute/Inquiry_Workflow

Accessibility

Thank you for your interest in getting involved with Mozilla. To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:

https://wiki.mozilla.org/Accessibility

If you have any questions about this or if this is not your interest, let me know.

Accessibility (long version)

Thank you for your interest in getting involved with Mozilla. To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:

https://wiki.mozilla.org/Accessibility

Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web. Web accessibility also benefits others, including older people with changing abilities due to aging.

Since accessibility issues can be very broad in scope, I suggest you be very specific regarding the area(s) of accessibility you are interested in pursuing.

If you have any questions about this or if this is not your interest, let me know.

or

I am sorry to hear you're having problems accessing the internet in some fashion. Please tell us about your problem in detail by posting to our support site http://support.mozilla.com/kb/ask, we'll see what we can do to help.

Add-ons

The Add-ons auto-response text can be found at:

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/addons.txt

Blogging

Hi!

Thanks for your interest in helping Mozilla by blogging.

A great way to get started is to write a post on your blog about what Mozilla or Firefox means to you. Please email me a link when you have posted it. I'm also interested in what your experience is with blogging, what topics you'd like to write about, and anything else you think is relevant. Please include that in your email.

If you use Twitter, you can tweet a link to your post with the hashtag #mozilla, to get more people to see it.

Here are some resources about Mozilla to help you with blogging about Mozilla:

If you really want to "drink from the firehose", Planet Mozilla is an aggregation of blogs by many different Mozilla contributors, working in many different areas of the Mozilla project. You can read it on the Web at http://planet.mozilla.org/ You can also subscribe in a feed reader (see the buttons on the web page), which makes it easier to pick and choose what articles to read. If you see a post that catches your interest, you could write a blog post that puts your own perspective on that topic.

Thanks again, and I look forward to hearing from you!

Careers

For information about available careers, please check out our career site at https://careers.mozilla.org

Coding

I'm Josh, one of many Firefox developers. Glad to hear from you! Feel free to have a look at http://whatcanidoformozilla.org if you're interested in joining a particular project or team. Meanwhile, I'll tell you about some general opportunities for writing code for Firefox.

To get started with the codebase, have a look at http://developer.mozilla.org/En/Introduction.

If you need any help, you can obtain it on IRC. I recommend visiting

  1. introduction, which is specifically for newcomers. See

http://irc.mozilla.org for how to access it.

Feel free to contact me anytime if you're having any problems!

Happy hacking, Josh

Coding (Java)

Thanks for your interest in getting involved with Mozilla. If you're interested in Java programming, take a look at the Rhino project. Rhino is an open-source implementation of JavaScript written entirely in Java.

https://developer.mozilla.org/en/Rhino

I'd recommend reading the recent discussions on the Rhino group and then posting there to get started working with the Rhino developers.

http://groups.google.com/group/mozilla.dev.tech.js-engine.rhino/topics

Another thing to check out is our Developer Guide. This will give you a general overview of the code, processes and tools used in the community.

https://developer.mozilla.org/En/Developer_Guide

If you have any questions about any of this, feel free to write me back.

Design

The Design auto-response text can be found at:

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/design.txt

Documentation and writing

The Documentation auto-response text can be found at:

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/documentation.txt

Spanish

For people who respond to the /en-US form with a message in Spanish, use this response to direct them into the Mozilla Hispano process:

Si estás interesado en ayudar con la redacción de la documentación de Mozilla, por favor rellena la versión en español del formulario de participación: http://www.mozilla.org/es-ES/contribute/

Education

The Education auto-response text can be found at:

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/education.txt

Firefox OS

Thanks for your interest in getting involved with Firefox OS.

If you're a developer, you can find out more about hacking on Firefox OS at

https://developer.mozilla.org/en-US/docs/Mozilla/Firefox_OS

You don't have to be a developer though to help out. For instance, you can help users of Firefox OS by contributing to our Support site. Learn more about that at

https://support.mozilla.org/en-US/kb/how-contribute-firefox-os-even-if-youre-not-techni

You can also help us spread the word about Firefox OS by joining our affiliates program and putting a Firefox OS banner on your web site, Facebook account or email. Learn more at

https://affiliates.mozilla.org/

If you have any questions about any of this, let me know.

Firefox Question

I'm sorry to hear about some of the issues you are running into with Firefox. Perhaps we can help solve your problem with a simple fix.

I suggest asking about this on our Firefox support site at

http://support.mozilla.com/kb/ask

Please be specific and also post any error messages if available and/or a crash ID so that we can have a more complete understanding of the issue.

Thanks, we're here to help.

or

Sorry to hear you're having problems with Thunderbird.

I suggest asking about this on our Thunderbird support site at

http://support.mozillamessaging.com/en-US/home

or

If you're having problems using Facebook with Firefox see the following:

http://support.mozilla.com/en-US/kb/Problems%20using%20Facebook%20in%20Firefox

or

Many crashes are due to out of date plug-ins and add-ons, so I'd suggest using our plugin checker to check for old plug-ins. You can also try uninstalling any add-ons you have installed to see if that helps.

http://www.mozilla.com/en-US/plugincheck/

http://support.mozilla.com/en-US/kb/Uninstalling+add-ons

If neither of those things work, I'd suggest using our Live Chat service to talk to someone in our support community about this.

https://support.mozilla.com/en-US/chat

GOOGLE TOOLBAR

There will be no update of the Google Toolbar to work with Firefox 5 or any later version of Firefox because Firefox users have most of the features built-in and have alternatives.

Google Toolbar Help: An update on Google Toolbar for Firefox http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html

Toolbar not available for Firefox 5 or newer versions : - Toolbar Help http://www.google.com/support/toolbar/bin/answer.py?answer=1342452&topic=15356%29

For translation and spell checking you do not need an extension at all https://support.mozilla.com/en-US/questions/852325

To Be Used As Needed And Added To The Reply:

Please refrain from the use of foul language and/or cursing when asking our volunteer support team for help, we're here to assist in solving your issue, thanks.

Firefox Student Ambassadors

So glad to hear you're interested in Mozilla! As a student, we have the option for you to join our Firefox Student Ambassador Program. You can sign up here: https://www.mozilla.org/en-US/contribute/studentambassadors/ and read all about it here: https://wiki.mozilla.org/StudentAmbassadors. Excited to have you on board!

Firefox Suggestions

The Firefox Suggestion auto-response text can be found at:

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/suggestions.txt

General

Text for a response to someone that doesn't indicate any particular area of interest can be found at:

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/other.txt

Legal

Thank you for your interest in getting involved with Mozilla.

I would encourage you to introduce yourself and join the discussion on Mozilla's legal forum at

http://groups.google.com/group/mozilla.legal/topics

I'll also forward your information directly to our legal team.

If you have any questions about this or would like to talk about how to get involved in other areas of the project, feel free to write me back.

Localization

The Localization auto-response text can be found at:

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/localization.txt

Follow up to l10n inquiry

We're very excited to have you join the Mozilla localization (l10n) effort! Your skills and dedication will be very valuable to your l10n team.

Next step, follow the steps outline on http://wiki.mozilla.org/L10n:Contribute. When you contact your l10n team, please CC me on that email so that I can help to make sure you receive a prompt response.

If you have any questions or difficulties, please let me know.

Welcome!

Marketing

The Marketing auto-response text can be found at

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/marketing.txt

Non-Contribute Request

I'm sorry, but your entry is beyond the scope of the purpose of this form, which is to direct your interest in contributing to Mozilla and its products and communities. We are not able to see a connection between your response and Mozilla. You can learn more about Mozilla here: www.mozilla.org/about/

If you would like to refine your response so that it relates more directly to Mozilla's activities, we would be most happy to help you find a way to participate. Mozilla depends on a broad and diverse set of contributors, and we appreciate your interest.

QA

The QA auto-response text can be found at

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/qa.txt

Security

Thank you for your interest in getting involved with Mozilla. To learn more about our security process, I'd recommend taking a look at our Security Center and then checking out and posting to our security group.

http://wiki.mozilla.org/security/

http://groups.google.com/group/mozilla.dev.security/topics

If you have any questions about this, let me know.


Systems Administration

TBD

Support

The Support auto-response text can be found at

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/support.txt

Thunderbird

(If the inquiry is regarding a support issue or bug report, use the text on https://wiki.mozilla.org/Thunderbird/Response_text#tb-kb_via_Mozilla_Contribute_page)

Hello! Thanks for your interest in helping out with Mozilla's Thunderbird email client. We are a non-profit that relies heavily on volunteer contributors.

There are a number of ways you can contribute to Thunderbird:

- Help with Testing and QA http://wiki.mozilla.org/Thunderbird:Testing
- Help Thunderbird Users http://support.mozillamessaging.com/en-US/kb/superheroes-wanted
- Improve the Knowledge Base http://support.mozillamessaging.com/en-US/kb/improve-knowledge-base
- Translate Thunderbird Help http://support.mozillamessaging.com/en-US/kb/localize-thunderbird-help
- Write an Add-on http://developer.mozilla.org/en/Extensions/Thunderbird
- Fix a Bug http://www.mozilla.org/hacking/
- Spread the word by blogging or tweeting about Thunderbird

Members of the Thunderbird team can usually be found on the #maildev IRC channel on irc.mozilla.org. Feel free to drop in and say "hi". If you have any questions, write me back and I'll be happy to help.

Welcome to the Thunderbird community!

UX

Thanks for your interest in getting involved with Mozilla.

Check out the Mozilla UX blog to learn more about what projects are going on and what you may be interested in helping with.

https://blog.mozilla.org/ux/

You can talk directly to members of the UX team on our chat server at

irc://irc.mozilla.org/#UX

For help using our chat server, there's more information at

http://irc.mozilla.org

Web Development

The Web Development auto-response text can be found at:

https://github.com/mozilla/bedrock/tree/master/bedrock/mozorg/templates/mozorg/emails/webdev.txt

Website Feedback

By the way, if you're interested in helping us improve our web sites even more, you're certainly welcome to get involved.

Our web sites are run as open projects and there are plenty of opportunities to get involved with web QA, web development and more.

Here are some links if you're interested in learning more.

http://quality.mozilla.org/teams/web-qa/

http://blog.mozilla.com/webdev/get-involved/

If you have any questions about any of this or would like to talk more, feel free to write me back.

Retrieved from "https://wiki.mozilla.org/index.php?title=Contribute/Canned_responses&oldid=1049923"