Support/KB/Meetings/2012-04-19: Difference between revisions
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==[http://63.245.208.28/replay/showRecordingExternal.html?key=xRtek8c7d3PTjtO Link to meeting video]== | |||
==Design & Development work== | ==Design & Development work== | ||
*How can we work on support.allizom.org without work being lost? | *How can we work on support.allizom.org without work being lost? | ||
*We came up with a way to automate a lot of the content on task based pages. We can create a special wiki template that lists articles with specified topics, for example, Desktop + Download and Install + Error Messages. Some examples, [http://people.mozilla.org/~mverdi/screenshots/How_to_copy_your_personal_information_from_one_browser_into_another_|_Navigation_|_Firefox_Help-2-20120417-132347.jpg [1]], [http://people.mozilla.org/~mverdi/screenshots/Download_and_install_%E2%80%93_what_s_new_|_Navigation_|_Firefox_Help-1-20120417-132317.jpg [2]], [http://people.mozilla.org/~mverdi/screenshots/Download_and_install_%E2%80%93_what_s_new_|_Navigation_|_Firefox_Help-1-20120417-132317.jpg_%28JPEG_Image%2C_772%C2%A0%C3%97%C2%A01087_pixels%29-20120419-092555.jpg [3]]. This still needs work and there are open questions about it. | |||
==Desktop== | ==Desktop== | ||
*'''Applicable to more than just Desktop''' - we started the style guide workshop: [https://support.mozilla.org/en-US/forums/knowledge-base-articles/708310 Title & Slugs], [https://support.mozilla.org/en-US/forums/knowledge-base-articles/708312 Summaries] | |||
**Bram and Michael postponed starting the Topic workshop because the actual names of the tags didn't seem final. | |||
*Firefox 12 updates are done except for warnings on the front page and latest firefox issues article. Those will happen with the release on Tuesday. | |||
==Mobile== | ==Mobile== | ||
*Landing pages for mobile have all been updated from first round of reviews, thanks to Scoobidiver and Tonnes for improvements. * | *Landing pages for mobile have all been updated from first round of reviews, thanks to Scoobidiver and Tonnes for improvements. | ||
*mluna has a handful of new changes on the dashboard that need review. | |||
*Related articles was implemented for all mobile articles using the new tags recommended by Susan. | *Related articles was implemented for all mobile articles using the new tags recommended by Susan. | ||
*Tutorials for nativeUI were all updated for flow and sizing, | *Tutorials for nativeUI were all updated for flow and sizing, | ||
| Line 52: | Line 57: | ||
==Roundtable== | ==Roundtable== | ||
'''Comments, questions, ideas''' | '''Comments, questions, ideas''' | ||
==Actions for next week== | |||
*Kadir to ask sumodev about how much maintenance it is to continue to maintain both staging environments so we can have one with a regularly updated database to do search tuning. | |||
*Michael to create a feature page for the topic templates | |||
*Everyone to look over the "Metrics to track" section of [https://etherpad.mozilla.org/ia-success-metrics this etherpad]. We want to decide which ones are necessary before implementing them. | |||
Latest revision as of 18:20, 19 April 2012
Meeting Details
Thursdays:
- 09:00 PDT
- 11:00 CDT
- 12:00 EDT
- 16:00 UTC
- 18:00 CET
Phone call details:
- California: 650-903-0800 then extension 92
- Toronto: 416-848-3114 then extension 92
- Toll-free: 800-707-2533 then password 369
- Skype (free): +18007072533 then password 369
Then, enter the conference number: 9435#
Video details:
- Guest video link
- You will need to download and install the Vidyo desktop software.
irc.mozilla.org: #sumo <== Click the link to use web-based chat
Link to meeting video
Design & Development work
- How can we work on support.allizom.org without work being lost?
- We came up with a way to automate a lot of the content on task based pages. We can create a special wiki template that lists articles with specified topics, for example, Desktop + Download and Install + Error Messages. Some examples, [1], [2], [3]. This still needs work and there are open questions about it.
Desktop
- Applicable to more than just Desktop - we started the style guide workshop: Title & Slugs, Summaries
- Bram and Michael postponed starting the Topic workshop because the actual names of the tags didn't seem final.
- Firefox 12 updates are done except for warnings on the front page and latest firefox issues article. Those will happen with the release on Tuesday.
Mobile
- Landing pages for mobile have all been updated from first round of reviews, thanks to Scoobidiver and Tonnes for improvements.
- mluna has a handful of new changes on the dashboard that need review.
- Related articles was implemented for all mobile articles using the new tags recommended by Susan.
- Tutorials for nativeUI were all updated for flow and sizing,
- 10 articles and one navigation page still need updates for nativeUI, see https://support.mozilla.org/en-US/contributors/need-changes and look for [NativeUI]
- 5 additional new articles are in the plan, but likely won't be drafted for beta
- At least two more tutorials need to be developed for Add-ons and Getting Started
Services
Marketplace
Metrics
- Search unification - Next steps
- Do we all agree on these metrics to track the IA changes?
- We need to revisit this document and define the goals based on the metrics that we defined
Localization
Community
Roundtable
Comments, questions, ideas
Actions for next week
- Kadir to ask sumodev about how much maintenance it is to continue to maintain both staging environments so we can have one with a regularly updated database to do search tuning.
- Michael to create a feature page for the topic templates
- Everyone to look over the "Metrics to track" section of this etherpad. We want to decide which ones are necessary before implementing them.