Platform/Projects/BuddyUp: Difference between revisions

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Revision as of 11:29, 26 February 2015

BuddyUp Icon


Project Overview & Objectives

It’s a single support entry point for users and it integrates support offered on hardware, software or service issues. We aim to create and scale a community of helpers by starting with Mozilla paid staff, Mozilla and partner's community of helpers, carriers paid support staff, or any FxOS user who might be interested to offer help. We envision partnerships with carriers that will enable them to lower their cost of support by providing credits & incentives to users who help other users. This will also allow us to create a large-scale peer-to-peer service that builds on Mozilla's community-driven support model

Project Information & Documentation

Project Project Name: BuddyUp
Release Date Phase 1 Feb, 2015, Phase 2 (on hold)
IRC channel #buddyup
Email
Team Members BuddyUp Team Members
Project docs
Bugzilla: Bug 1087281 - [meta] BuddyUp
QA: QA Etherpad notes
Marketplace: Buddyup App on Marketplace
Product: User Stories User Stories: Phase 1 & 2
Roadmap/backlog
Standups BuddyUp Standups
UX Wireframe
Content BuddyUp Content Audit
V3 Ideation Notes
BuddyUp work week Feb 23- 27, 2015 Stats
Bugs filed since Mon, Feb 23 30
[https://bugzilla.mozilla.org/buglist.cgi?quicksearch=product%3Asupport.mozilla.org%20creation_ts%3E1d Bugs filed in the last day Example
Blockers Closed During Work Week Example
Example Example Example
Example Example Example
Example Example Example

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Reference docs, links etc..

Firefox Accounts

Miscellanous

Phase 2

BuddyUp/Phase2 Phase 2 technical design