Thunderbird/tb-support-crew: Difference between revisions

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tb-support-crew is a mailing list to support the volunteers who are supporting Thunderbird users - with timely support information, hot support links (e.g. support threads, websites and knowledge bases) and "meta" issues - in Support.Mozilla.org, MozillaZine, GeckoZone and wherever folks are supporting Thunderbird users. This list's language is English but we encourage volunteers who support users in non-English but can read and write English to join. tb-support-crew is a community to help contributors better support Thunderbird users in their community.  
tb-support-crew is a mailing list for volunteers who provide public support to Thunderbird users. tb-support-crew is a community to help contributors better support Thunderbird users.  


Explicit non-goals:  
Explicit non-goals:  
* support of Thunderbird end users (that's http://support.mozillamessaging.com as well as  non Mozilla support sites like MozillaZine, GeckoZone, etc )  
* support of Thunderbird end users (that's https://support.mozilla.org/products/thunderbird)
* engaging Thunderbird developers (that's Bugzilla and [[Thunderbird/tb-planning]])  
* engaging Thunderbird developers (that's Bugzilla and [[Thunderbird/tb-planning]])  
* enterprise related discussions (that's [[Thunderbird/tb-enterprise]])
* enterprise related discussions (that's [[Thunderbird/tb-enterprise]])


tb-support-crew is an un-moderated private list:  
tb-support-crew is an un-moderated private list:  
* Anyone who can demonstrate that they have supported Thunderbird users (usually  via a public URL) can subscribe and read the messages.
* Anyone who demonstrates that they publicly support Thunderbird users.
* Only members can post. Posts from subscribers are not moderated.
* Only members can post. Posts from subscribers are not moderated.
* Why private? Because any mailing list or web site with the word "support" in its title will attract users asking for support (again end user support is support.mozillamessaging.com, MozillaZine, GeckoZone etc).
* Why private? Because the word "support" in our title attracts users asking for support. Again end user support is https://support.mozilla.org/products/thunderbird.


Messages should be on topic and:  
Messages should be on topic and:  
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* Use the following topic keywords enclosed in square brackets anywhere in the subject line:
* Use the following topic keywords enclosed in square brackets anywhere in the subject line:
** [hot] for informal,timely, raw support links and discussion
** [hot] for informal,timely, raw support links and discussion
** [sumomo] for material pertaining to support.mozillamessaging.com aka "SuMoMo"
** [sumo] for material pertaining to support.mozilla.org
** [general] for anything that's not hot or SuMoMo
** [general] for anything that's not hot or SuMoMo


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Subscribe or unsubscribe at https://mail.mozilla.org/listinfo/tb-support-crew
Subscribe or unsubscribe at https://mail.mozilla.org/listinfo/tb-support-crew


Informal IRC Channel:
Chat Channel: on Matrix #tb-support-crew:mozilla.org
The #tb-support-crew IRC channel on
irc.mozilla.org is a companion IRC channel to the tb-support-crew mailing list.
 
Feel free
to use the IRC channel for informal chat but please make sure
everything that's not transient is documented on tb-support-crew
mailing list, or the relevant Mozilla or 3rd party  site.

Revision as of 16:08, 12 December 2020

tb-support-crew is a mailing list for volunteers who provide public support to Thunderbird users. tb-support-crew is a community to help contributors better support Thunderbird users.

Explicit non-goals:

tb-support-crew is an un-moderated private list:

  • Anyone who demonstrates that they publicly support Thunderbird users.
  • Only members can post. Posts from subscribers are not moderated.
  • Why private? Because the word "support" in our title attracts users asking for support. Again end user support is https://support.mozilla.org/products/thunderbird.

Messages should be on topic and:

  • Be nice (in other words, no personal attacks, ranting, etc.)
  • Be constructive (in other words, no repetition, venting, etc.)
  • Use the following topic keywords enclosed in square brackets anywhere in the subject line:
    • [hot] for informal,timely, raw support links and discussion
    • [sumo] for material pertaining to support.mozilla.org
    • [general] for anything that's not hot or SuMoMo

Examples of discussion we are looking for:

  • Timely links to raw informal support information (e.g. public forums, blogs, knowledge bases, etc)
  • We have this support issue in our community, anybody else seen this in their community? Any ideas on how to fix this for users?
  • Top support issues in a particular support community.
  • We need a knowledge base article for this topic, does anybody know of one?
  • Encouraging & increasing community involvement in support & other Mozilla communities.
  • Effective management of the relationship between bugzilla <--> support venue <--> users.
  • Best Practices: How Can Community Support Contributors support Thunderbird users better?

Messages that do not meet these rules may result in moderation of the subscriber. Whitelisting membership may be used at the discretion of the list-owner.

Subscribe or unsubscribe at https://mail.mozilla.org/listinfo/tb-support-crew

Chat Channel: on Matrix #tb-support-crew:mozilla.org

Retrieved from "https://wiki.mozilla.org/index.php?title=Thunderbird/tb-support-crew&oldid=1232645"