Thunderbird/tb-support-crew

This list has moved to https://thunderbird.topicbox.com/groups

tb-support-crew is a mailing list for volunteers who provide public support to Thunderbird users. tb-support-crew is a community to help contributors better support Thunderbird users.

Explicit non-goals:

• support of Thunderbird end users (that's https://support.mozilla.org/products/thunderbird)
• engaging Thunderbird developers (that's Bugzilla and Thunderbird/tb-planning)
• enterprise related discussions (that's Thunderbird/tb-enterprise)

tb-support-crew is an un-moderated private list:

• Anyone who demonstrates that they publicly support Thunderbird users.
• Only members can post. Posts from subscribers are not moderated.
• Why private? Because the word "support" in our title attracts users asking for support. Again end user support is https://support.mozilla.org/products/thunderbird.

Messages should be on topic and:

• Be nice (in other words, no personal attacks, ranting, etc.)
• Be constructive (in other words, no repetition, venting, etc.)
• Use the following topic keywords enclosed in square brackets anywhere in the subject line:
  • [hot] for informal,timely, raw support links and discussion
  • [sumo] for material pertaining to support.mozilla.org
  • [general] for anything that's not hot or SuMoMo

Examples of discussion we are looking for:

• Timely links to raw informal support information (e.g. public forums, blogs, knowledge bases, etc)
• We have this support issue in our community, anybody else seen this in their community? Any ideas on how to fix this for users?
• Top support issues in a particular support community.
• We need a knowledge base article for this topic, does anybody know of one?
• Encouraging & increasing community involvement in support & other Mozilla communities.
• Effective management of the relationship between bugzilla <--> support venue <--> users.
• Best Practices: How Can Community Support Contributors support Thunderbird users better?

Messages that do not meet these rules may result in moderation of the subscriber.

Chat Channel: on Matrix #tb-support-crew:mozilla.org