Thunderbird/StatusMeetings/2012-11-27/SupportAppendix: Difference between revisions
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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 389/553 = 70% (1 week ago:74%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge...") |
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# sadness = 389/553 = 70% (1 week ago:74%) | # sadness = 389/553 = 70% (1 week ago:74%) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | ||
#* | #* 48,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_17_0_horrible_bright_blue_menu_bar | ||
#* | #* 40,http://getsatisfaction.com/mozilla_messaging/topics/two_message_windows_are_displayed_when_thunderbird_launches | ||
#* | #* 34,http://getsatisfaction.com/mozilla_messaging/topics/upgrade_to_ver17_results_in_crashes_on_new_email_creation_including_replies | ||
#* | #* 31,http://getsatisfaction.com/mozilla_messaging/topics/i_want_to_be_newbee_to_tb_but_need_help_getting_there_from_yahoo | ||
#* | #* 23,http://getsatisfaction.com/mozilla_messaging/topics/signature_gone/importing_mail_settings_from_mac_10_7_lion_mail_app_does_not_work | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 118,sfhowes (v);103,wayne_mery (v);68,chrisramsden (v);67,stan_647060 (v);53,anje_yelf (v);26,finitarry (v);20,christ1 (v);14,rsx11m (v);12,elcameleon1 (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 118,sfhowes (v);103,wayne_mery (v);68,chrisramsden (v);67,stan_647060 (v);53,anje_yelf (v);26,finitarry (v);20,christ1 (v);14,rsx11m (v);12,elcameleon1 (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | ||
# new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
Revision as of 07:40, 27 November 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 389/553 = 70% (1 week ago:74%)
- Top 5 active (getactive-m.rb)
- 48,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_17_0_horrible_bright_blue_menu_bar
- 40,http://getsatisfaction.com/mozilla_messaging/topics/two_message_windows_are_displayed_when_thunderbird_launches
- 34,http://getsatisfaction.com/mozilla_messaging/topics/upgrade_to_ver17_results_in_crashes_on_new_email_creation_including_replies
- 31,http://getsatisfaction.com/mozilla_messaging/topics/i_want_to_be_newbee_to_tb_but_need_help_getting_there_from_yahoo
- 23,http://getsatisfaction.com/mozilla_messaging/topics/signature_gone/importing_mail_settings_from_mac_10_7_lion_mail_app_does_not_work
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 118,sfhowes (v);103,wayne_mery (v);68,chrisramsden (v);67,stan_647060 (v);53,anje_yelf (v);26,finitarry (v);20,christ1 (v);14,rsx11m (v);12,elcameleon1 (v);(gethappykludged-m.rb)
- new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 102/4, Tue 114/3, Wed 128/1, Thu 135/5, Fri 105/4, Sat 84/3, Sun 59/4 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
