Support/Weekly Meetings/Agenda 2021-01-28: Difference between revisions

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(adding shoutouts, reorder the topics, and additional topic)
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# [https://support.mozilla.org/en-US/user/2041068 Mark], [https://support.mozilla.org/en-US/user/1064390 Artist], [https://support.mozilla.org/en-US/user/2112275 Ihor], [https://support.mozilla.org/en-US/user/1116205 Jim], and [https://support.mozilla.org/en-US/user/15265 Michele] for being frontline hero to localize our support articles to various locales.  
# [https://support.mozilla.org/en-US/user/2041068 Mark], [https://support.mozilla.org/en-US/user/1064390 Artist], [https://support.mozilla.org/en-US/user/2112275 Ihor], [https://support.mozilla.org/en-US/user/1116205 Jim], and [https://support.mozilla.org/en-US/user/15265 Michele] for being frontline hero to localize our support articles to various locales.  
# [https://support.mozilla.org/en-US/user/11 Alice], [https://support.mozilla.org/en-US/user/181052 Wayne], [https://support.mozilla.org/en-US/user/2848998 Thomas], [https://support.mozilla.org/en-US/user/1230330 Marcelo], and [https://support.mozilla.org/en-US/user/15265 Michele] for their help to refine our support articles.  
# [https://support.mozilla.org/en-US/user/11 Alice], [https://support.mozilla.org/en-US/user/181052 Wayne], [https://support.mozilla.org/en-US/user/2848998 Thomas], [https://support.mozilla.org/en-US/user/1230330 Marcelo], and [https://support.mozilla.org/en-US/user/15265 Michele] for their help to refine our support articles.  
# [https://support.mozilla.org/en-US/user/feer56 Andrew], [https://support.mozilla.org/en-US/user/hellosct1 Christophe] for their help on the Respond Tool.


=== TOPIC OF THE WEEK ===
=== TOPIC OF THE WEEK ===

Revision as of 13:21, 28 January 2021

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 17:00 UTC [1]

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Read more

Live chat

  • SUMO - Matrix channel

Please note that the agenda should not be edited starting 2 hours prior to the event - thanks!

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

  1. Monirul Alom, Andrew, Christophe, Tim Maks, and Kaio for their help in Social Support. A total of 500 convos handled through Conversocial in the month of January so far.
  2. FredMcD, cor-el, sfhowes, Jefferson, Paul for being the top contributors on the support forum.
  3. Mark, Artist, Ihor, Jim, and Michele for being frontline hero to localize our support articles to various locales.
  4. Alice, Wayne, Thomas, Marcelo, and Michele for their help to refine our support articles.
  5. Andrew, Christophe for their help on the Respond Tool.

TOPIC OF THE WEEK

  1. Play Store Support experiment

MOZILLA'S WORLD UPDATE

  1. Mozilla Festival 2021
  2. FOSDEM 2021 (Mozilla room schedule.)
  3. Open Web Docs
  4. Mozilla's climate commitment
  5. If you like foxes

PRODUCT UPDATES

  1. Firefox 85
  2. Supercookies

KNOWLEDGE BASE AND LOCALIZATION

  1. Other Bookmarks folder

SUPPORT FORUM

  1. Common response for Default Bookmarks folder

SOCIAL SUPPORT

RESPOND TOOL

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

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