Support/KB/Meetings/2012-04-19

Meeting Details

Thursdays:

• 09:00 PDT
• 11:00 CDT
• 12:00 EDT
• 16:00 UTC
• 18:00 CET

Phone call details:

• California: 650-903-0800 then extension 92
• Toronto: 416-848-3114 then extension 92
• Toll-free: 800-707-2533 then password 369
• Skype (free): +18007072533 then password 369

Then, enter the conference number: 9435#

Video details:

• Guest video link
• You will need to download and install the Vidyo desktop software.

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Design & Development work

• How can we work on support.allizom.org without work being lost?

Mobile

• Landing pages for mobile have all been updated from first round of reviews, thanks to Scoobidiver and Tonnes for improvements.
• mluna has a handful of new changes on the dashboard that need review.
• Related articles was implemented for all mobile articles using the new tags recommended by Susan.
• Tutorials for nativeUI were all updated for flow and sizing,
• 10 articles and one navigation page still need updates for nativeUI, see https://support.mozilla.org/en-US/contributors/need-changes and look for [NativeUI]
• 5 additional new articles are in the plan, but likely won't be drafted for beta
• At least two more tutorials need to be developed for Add-ons and Getting Started

Metrics

• Search unification - Next steps
  • Do we all agree on these metrics to track the IA changes?
  • We need to revisit this document and define the goals based on the metrics that we defined

Roundtable

Comments, questions, ideas