Thunderbird/StatusMeetings/2012-06-05/SupportAppendix: Difference between revisions
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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 424/549 = 77% (1 week ago:78%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/get...") |
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== Get Satisfaction Detailed Report == | == Get Satisfaction Detailed Report == | ||
(see stats graphic section) | (see stats graphic section) | ||
# sadness = | # sadness = 386/520 = 74% (1 week ago:7%) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | ||
#* 23,http://getsatisfaction.com/mozilla_messaging/topics/cannot_get_default_html_messaging_to_work | #* 23,http://getsatisfaction.com/mozilla_messaging/topics/cannot_get_default_html_messaging_to_work | ||
Revision as of 06:57, 5 June 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 386/520 = 74% (1 week ago:7%)
- Top 5 active (getactive-m.rb)
- 23,http://getsatisfaction.com/mozilla_messaging/topics/cannot_get_default_html_messaging_to_work
- 19,http://getsatisfaction.com/mozilla_messaging/topics/setting_up_accounts-owrwa
- 18,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_will_not_open-1m3zxg
- 13,http://getsatisfaction.com/mozilla_messaging/topics/blank_emails_being_received
- 13,http://getsatisfaction.com/mozilla_messaging/topics/bcc_for_multiple_recipients
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 149,sfhowes (v);119,anje_yelf (v);111,stan_647060 (v);78,chrisramsden (v);75,wayne_mery (v);44,san_2972983 (v);39,bernd_s (v);33,finitarry (v);31,tanstaafl (v);25,elcameleon1 (v);17,rsx11m (v);(gethappykludged-m.rb)
- new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 176/5, Tue 214/5, Wed 160/7, Thu 206/3, Fri 161/7, Sat 119/12, Sun 117/5 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
