Support/Weekly Meetings/Agenda 2009-01-26

Support » Weekly Meetings » 2009-01-26

Sumo

• Recap of last (community) meeting
• Q1 2009 goals
  • Improve website performance (SUMO 0.9)
  • Clear l10n dashboard (SUMO 1.0)
  • UI/UX polish (SUMO 1.1)
  • Update Knowledge Base for Firefox 3.1
  • Optimize SUMO start page for finding solutions to problems using manual A/B tests
  • Support Firefox Day
  • Establish biweekly communication with Live Chat and Forum community members for better outreach

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

Forum

• Thread rename policy
  • Ask moderators to actively rename? Or rename retroactively?

• Should we have standardized answers for "monkey article" questions? (In particular cookies.sqlite, places.sqlite and using about:config to customize the awesomebar.)

Live Chat

• Metrics update
  • 21 new accounts last week (3 helped in at least one chat, 2 approved into support workgroup)
  • Traffic and participation still up
  • Of ~600 questions, 11 were from Firefox 3.1 beta users
• Disconnections continue to be a big problem; some users took 4+ tries to stay connected. (471456)

Roundtable

• Twitter is up at http://twitter.com/moz_sumo ... I'll try to tweet interesting discussion threads in Contrib forum and support.planning as well as every blog post.