Platform/Projects/BuddyUp

BuddyUp Icon

Project Overview & Objectives

It’s a single support entry point for users and it integrates support offered on hardware, software or service issues. We aim to create and scale a community of helpers by starting with Mozilla paid staff, Mozilla and partner's community of helpers, carriers paid support staff, or any FxOS user who might be interested to offer help. We envision partnerships with carriers that will enable them to lower their cost of support by providing credits & incentives to users who help other users. This will also allow us to create a large-scale peer-to-peer service that builds on Mozilla's community-driven support model

Project Information & Documentation

Project	Project Name: BuddyUp
Release Date	Phase 1 Feb, 2015, Phase 2 (on hold)
IRC channel	#buddyup
Email	Mailing list: buddyup@mozilla.org Archive: https://mail.mozilla.org/listinfo/buddyup Engineering Standup Meeting-archived using standu.ps
Team Members	BuddyUp Team Members
Project docs	BuddyUp v4 Presentation (PDF) BuddyUp Project communications doc BuddyUp Project Meeting Notes
Bugzilla:	Bug 1087281 - [meta] BuddyUp
QA:	QA Etherpad notes
Marketplace:	Buddyup App on Marketplace BuddyUp Description on Marketplace
Product: User Stories	User Stories: Phase 1 & 2
Roadmap/backlog	Trello: Buddy Up Schedule Phase 1 Prioritized Blockers List Open Blocker list (bugzilla query) Closed blockers Bugs filed in the last day
Standups	BuddyUp Standups
UX Wireframe	Buddy Up v2.1 Dec 17, 2015 Buddy Up - Sign Up/In Jan 26, 2015 Visual Design: BuddyUp Specs Feb 13, 2015 BuddyUp App Icon: Jan 15, 2015 App Icon Source files on Bugzilla
Content	BuddyUp Content Audit
V3 Ideation Notes	V3 Rethinking Support meeting notes V3 Rethinking Support Presentation Pitch

BuddyUp work week Feb 23- 27, 2015	Stats
BuddyUp Meeting week Agenda
User Stories Remaining to implement	Zero
Open Blocker list as of Feb 27 (includes UI bugs)	49
Open UI Blocker list as of Feb 27	15
Blockers Closed During Work Week	12
Remaining development points as of Feb 27:	LOE:
Deliverable Completed for the week BuddyUp marketplace Readiness QA and Triage of Blockers bug Continued IxD/VisD revision and refinement Content revision and refinement Executive update and Next steps

Reference docs, links etc..

• Instructions to load BuddyUp app onto your phone
• Instructions to push a new version of the app to the Marketplace

Firefox Accounts

• FxA/OS docs: https://developer.mozilla.org/en-US/docs/Firefox-Accounts-on-FirefoxOS
• FxA everywhere else: https://developer.mozilla.org/en-US/Firefox_Accounts (Note: the Firefox OS mozId API is *not* available in desktop, instead you must use the OAuth flow – and yes, this is not an ideal situation)

Miscellanous

• https://github.com/mozilla/browserid-verifier
• https://verifier.accounts.firefox.com/v2

Phase 2

BuddyUp/Phase2 Phase 2 technical design