Thunderbird/Support/GetSatisfaction/MetricsCode

Raw implementation notes

will be cleaned up later, this is a WORK IN PROGRESS

• Couldn't get rubygem from the GS team to work so used raw REST and json interface instead
• http://api.getsatisfaction.com/topics/_exclude_option_to_avoid_sending_to_specific_addresses_within_an_address_list/replies.json - gets list of replies
• http://api.getsatisfaction.com/topics/_exclude_option_to_avoid_sending_to_specific_addresses_within_an_address_list.json - gets me list including ["reply_count"] of 4
• resp, data = http.get("/companies/mozilla_messaging/topics.json?limit=30&page=1", nil)
• if resp.code = 200 # 200 HTTP OK
• result = JSON.parse(data)
• print result["data"][15]["author"]["name"]
• to get tags:
  • http://api.getsatisfaction.com/topics/_exclude_option_to_avoid_sending_to_specific_addresses_within_an_address_list/tags.json?limit=30&page=1
• Three programs
  1. gather metrics for a given week
  2. gather top 10 support issues for a given week based on tags
     • going to rely on tags for now as these are user visible unlike GS's ids
  3. gather happiness metric for a week, number of people who are happy who aren't roland :-)