Thunderbird/StatusMeetings/2011-05-24/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 397/514 = 77% (1 week ago:76%) (not sure why it's up!)
2. Top 5 active (getactive.rb)
   • 3,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/is_there_an_option_to_have_cursor_start_at_top_of_message_when_replying
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/useless_inbox
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/changing_server_settings_for_an_existing_account
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/unable_to_write_a_message_especially_to_respond_to_messages
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 16 matt_678579 of Australia (v); 51 Wayne Mery of USA (v);6 rsx11m of USA (v); 103 chris ramsden aka xenos (v); 4 abrath66 (v) (gethappykludged.rb)
4. new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 107/3, Tue 122/4, Wed 103/5, Thu 105/6, Fri 99/8, Sat 74/4, Sun 45/2 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic