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Thunderbird/StatusMeetings/2011-05-24/SupportAppendix

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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 397/514 = 77% (1 week ago:76%) (not sure why it's up!)
  2. Top 5 active (getactive.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 16 matt_678579 of Australia (v); 51 Wayne Mery of USA (v);6 rsx11m of USA (v); 103 chris ramsden aka xenos (v); 4 abrath66 (v) (gethappykludged.rb)
  4. new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 107/3, Tue 122/4, Wed 103/5, Thu 105/6, Fri 99/8, Sat 74/4, Sun 45/2 (getNumCreatedNumResolved.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
  2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic

16-22May2011-Community stats for Mozilla Messaging.png