Thunderbird/StatusMeetings/2011-07-26/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 746/990 =72% (1 week ago:76%) (not sure why it's up and down!)
2. Top 5 active (getactive-m.rb)
   • 50,http://getsatisfaction.com/mozilla_messaging/topics/updates_in_thunderbird_suck_kind_of
   • 39,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_default_theme_on_windows_7_looks_like_a_pile_of_emesis
   • 21,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_0_update
   • 19,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_keeps_asking_me_to_compact_my_messages
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/v_5_0_crashes
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/my_mail_program_wont_get_mail_says_inbox_is_full
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 351 matt_678579 of Australia (v); 177 Wayne Mery of USA (v);15 rsx11m of USA (v); 75 chris ramsden aka xenos (v); 18 elcameleon1 (v); 15 rtanglao ; 5 tanstaafl (v); 80 christ1 (v);39 rob_1864031 (v) ; 21 jonathan_protzenko (gethappykludged-m.rb)
4. new contributors: none, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 315/6, Tue 303/21, Wed 342/13, Thu 286/7, Fri 275/6, Sat 195/9, Sun 172/24(getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic