Thunderbird/StatusMeetings/2012-11-27/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 389/553 = 70% (1 week ago:74%)
2. Top 5 active (getactive-m.rb)
   • 48,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_17_0_horrible_bright_blue_menu_bar
   • 40,http://getsatisfaction.com/mozilla_messaging/topics/two_message_windows_are_displayed_when_thunderbird_launches
   • 34,http://getsatisfaction.com/mozilla_messaging/topics/upgrade_to_ver17_results_in_crashes_on_new_email_creation_including_replies
   • 31,http://getsatisfaction.com/mozilla_messaging/topics/i_want_to_be_newbee_to_tb_but_need_help_getting_there_from_yahoo
   • 23,http://getsatisfaction.com/mozilla_messaging/topics/signature_gone/importing_mail_settings_from_mac_10_7_lion_mail_app_does_not_work
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 153,sfhowes (v);115,chrisramsden (v);69,christ1 (v);64,elcameleon1 (v);61,wayne_mery (v);36,stan_647060 (v);31,anje_yelf (v);21,matt_678579 (v);15,oeekker (v);11,ssitter (v);11,bernd_s (v);

(gethappykludged-m.rb)

1. new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
2. new / closed topics Monday-Sunday: Mon 91/6, Tue 146/12, Wed 111/7, Thu 129/18, Fri 90/13, Sat 69/9, Sun 89/14 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic