Sheriffing/How To/Escalate

< Sheriffing

Contents

Guidelines on escalating outages

RelOps

Escalate infrastructure / issues with the continuous integration (CI) in #ci on IRC. Request list of best suited contacts from Aryx.

Other signs of a global issue include:

  • you see nagios alerts for the issue in #sysadmins
  • there's already a status (https://status.mozilla.org/) (but still let MOC know it's tree-impacting)

Releng and Ciduty

If it's something RelEng can handle (or you also want them to be aware), here's the escalation path:

TaskCluster