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tb-support-crew is a mailing list to support the volunteers who are supporting Thunderbird users - with timely support information, hot support links (e.g. support threads, websites and knowledge bases) and "meta" issues - in Support.Mozilla.org, MozillaZine, GeckoZone and wherever folks are supporting Thunderbird users. This list's language is English but we welcome and encourage "bridge" volunteers who support users in non-English but can read and write English, for example folks who support Thunderbird users in German but who also know Englishto join. tb-support-crew is a community to help contributors better support Thunderbird users in their community.
Explicit non-goals:
* enterprise related discussions (that's [[Thunderbird/tb-enterprise]])
tb-support-crew is, by default, an un-moderated private list:
* Anyone who can demonstrate that they have supported Thunderbird users (usually via a public URL) can subscribe and read the messages.
* Only members can post. Posts from subscribers are not moderated.
* Why private? Because any public mailing list or web site with the word "support" in its title will have attract users asking for support (again end user support is support.mozillamessaging.com, MozillaZine, GeckoZone etc).
Messages should be on topic and:
* Best Practices: How Can Community Support Contributors support Thunderbird users better?
Messages that do not meet these rules may result in moderation of the subscriber. Whitelisting membership may be used at the discretion of the list-owner (currently rtanglao AT mozilla.com).
Subscribe or unsubscribe at https://mail.mozilla.org/listinfo/tb-support-crew
