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tb-support-crew is a mailing list to support the for volunteers who are supporting Thunderbird users - with timely provide public support information, hot support links (e.g. support threads, websites and knowledge bases) and "meta" issues - in Support.Mozilla.org, MozillaZine, GeckoZone and wherever folks are supporting to Thunderbird users. This list's language is English but we encourage volunteers who support users in non-English but can read and write English to join. tb-support-crew is a community to help contributors better support Thunderbird users in their community.
Explicit non-goals:
* support of Thunderbird end users (that's httphttps://support.mozillamessagingmozilla.com as well as non Mozilla support sites like MozillaZine, GeckoZone, etc org/products/thunderbird)
* engaging Thunderbird developers (that's Bugzilla and [[Thunderbird/tb-planning]])
* enterprise related discussions (that's [[Thunderbird/tb-enterprise]])
tb-support-crew is an un-moderated private list:
* Anyone who can demonstrate demonstrates that they have supported publicly support Thunderbird users (usually via a public URL) can subscribe and read the messages.
* Only members can post. Posts from subscribers are not moderated.
* Why private? Because any mailing list or web site with the word "support" in its our title will attract attracts users asking for support (again . Again end user support is https://support.mozillamessagingmozilla.com, MozillaZine, GeckoZone etc)org/products/thunderbird.
Messages should be on topic and:
* Use the following topic keywords enclosed in square brackets anywhere in the subject line:
** [hot] for informal,timely, raw support links and discussion
** [sumomosumo] for material pertaining to support.mozillamessagingmozilla.com aka "SuMoMo"org
** [general] for anything that's not hot or SuMoMo
Subscribe or unsubscribe at https://mail.mozilla.org/listinfo/tb-support-crew
